Hey @zak h​ 👋

Just wanted to ask a clarifying questions, do you want to trigger a Custom Bot mid conversation with a visitor? If that's the case, there isn't an option to trigger a Custom Bot in the middle of a conversation. Could you clarify your use case for me a little please 😊

Thanks for your reply Lisa.

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So I have a custom bot going through options and next paths with the visitor and if they click a specific option at some point in the flow,

I want it to end up in connecting to a live cha​t and if unavailable get their email for a response.