How can I turn off notifications for Custom Bot activity? | Community
Skip to main content
Answered

How can I turn off notifications for Custom Bot activity?

  • Oct 29, 2020 7:04 PM UTC
  • 8 replies
  • 403 views
Innovator ✨
Forum|alt.badge.img+4

Good day/night and so on, community))

Im using a few custom bots and bots are using their own queue for the dialogues. But my agents are still getting push notification about the bot actions. With what settings it can be avoid?

 

I would like agents to receive messenger notification only if some actions are needed from them. Not each time when the bot is closing dialogues etc

Best answer by Eric Fitz

Hey @denis t​ 👋 I've checked in with the team behind Custom Bots and, for now, this is expected behaviour! (I say "for now" because I'm hoping that we'll change this one day!)

 

I'll tag in the @Product Wishlist​ group here to record your feedback.

 

If it doesn't break a core workflow for you, I'd recommend disabling the "Activity in all unassigned conversations" notification to stop the Custom Bot notifications from being sent, but I recognise this might not be possible for you.

View original

    8 replies

    Roy
    Top Expert ✨
    Forum|alt.badge.img+7
    • Roy
    • Top Expert ✨
    • Nov 1, 2020 11:02 PM UTC

    Hello @denis t​ ,

     

    Can you share current notification settings?

    IntercomAssigned

    🇬🇧 Top of the shop. Cheers from London. 🗓️ Looking for a proper Fin implementation? Book a free call here: https://calendar.app.google/SHhmneXasrrrLF266
    Innovator ✨
    Forum|alt.badge.img+4

    Hi. Of course Снимок экрана 2020-11-02 в 08.35.14

    Eric Fitz
    Employee
    Forum|alt.badge.img+5
    • Eric FitzEmployee
    • Employee
    • Answer
    • Nov 2, 2020 4:21 PM UTC

    Hey @denis t​ 👋 I've checked in with the team behind Custom Bots and, for now, this is expected behaviour! (I say "for now" because I'm hoping that we'll change this one day!)

     

    I'll tag in the @Product Wishlist​ group here to record your feedback.

     

    If it doesn't break a core workflow for you, I'd recommend disabling the "Activity in all unassigned conversations" notification to stop the Custom Bot notifications from being sent, but I recognise this might not be possible for you.

    Innovator ✨
    Forum|alt.badge.img+4

    Thank you. Yes, I need to monitor the unassigned queue, but only dialogues that are not processed by a Custom Bot at the moment.

     

    Got it. Hopefully, there will be some additional options regarding this topic in the future

    • Max F13
    • New Participant
    • Jul 11, 2022 7:48 AM UTC

    This would be great if you improved

    • Xavier P
    • New Participant
    • Oct 3, 2022 3:49 PM UTC

    Hello @eric f11​ has the situation regarding this point changed? Can't we turn off the notificaitons when receiving an answer to a bot?

     

    Thanks in advance

      • Kelly B11
      • New Participant
      • Dec 12, 2022 7:13 PM UTC

      It looks like this is an old request but my team would also really benefit from this ability to disable notifications for custom bots replies

       

        • Romain Dahan
        • New Participant
        • Mar 24, 2023 9:24 AM UTC

        Same here, it’s annoying to get a notification while the bot is managing an issue with a customer.

        We’re a distributed team and this extra step of set up to disable notifications for unassigned (until the bots assigns) is not ideal

        Is there a new solution? How can we snooze notifications while the bot is speaking?

        @Eric F11 

        Thanks

        Terms & ConditionsAccessibility statement