Hey Ana, when you first built your bot, did you select the "From a button" option? If it's appearing when they log in, it sounds like you've built a bot that triggers for certain audience rules.

Ana, as Eric mentioned this would probably be the bot type as I have some demo bots do that.

Outbound would pop it up and prompt (the aggressive option)

From a new conversation is the one you would want which on clicking 'New Conversation' triggers the custombot.

I would also double check any taskbots that may be on as they sometimes can fire for users irrespective of custombot rules.

Thank you @eric f11​ and @craig​ , it worked!!

Also, do you have any ideas if Intercom offers custom bots in more than one language? We have a wide audience of Spanish speakers, and it would be interesting for interact with the bot too.

Does it work like the Articles section?

It's entirely up to you what text is shown in a Custom Bot and in what language, so the possibilities are endless!

When it comes to our task bots, these are also available in Spanish - if you set your Messenger's primary language to Spanish, that'll kick in!