Hi@Kenny 

Jennifer here from Intercom

If you’re referring to custom bots, you click on these metrics in each individual custom bot and it will show you the people in each section below. I would recommend this article for a thorough explanation on this. 

• Sent: The number of times your Custom Bots have been sent to visitors, leads or users. This includes both outbound and inbound custom bots.

• Engaged: The number of Custom Bots where an end user clicked on at least one reply button after seeing the bot message.

• Completed: The number of bots sent where the end user has reached the end of a bot path, or if a teammate joined the conversation. 
  
  Hope this helps