Hi @Williamjoe 

Do you have your workflows running in the environment, where you can identify the user (e.g. internal portal)? If that’s the case you can set workflows live, but limit the audience to your test users: this way, only targeted users will see them.

Alternatively, you can install the Intercom Messenger onto a staging environment of your website and target the Workflows on those URLs. 

If you can identify users (like on an internal portal), set your workflows live but limit them to test users only. Or, install Intercom Messenger on a staging site and test the workflows there to make sure everything works properly before launching.

I am looking to better engage visitors browsing our site using Intercom. My client website is about vintage jewelry, so I am here to apply workflow for this business as well but as I know nothing about this workflow method. I want to be clear about it. Whether my type of business is fit for such workflows? Will it be beneficial for my business as well as for this platform?  I want to increase the conversion rate of my client, that is why, this idea of workflow is impressing me a lot.

If I am not making it clear for you all, you can visit my client website, and suggest me the best practices according to my concern. Thank you

Workflows is very important. you can install the Intercom Messenger. I will say the same you can set workflows live.

To test, I usually restrict the created workflow to people with email addresses from my company’s domain. This way, I can run tests before going live.

To test workflows in Intercom before going live, you can use the "Preview" feature, create a test user, manually trigger events, and send test messages (in-app and email). Additionally, review workflow logs, use Test Mode for messenger workflows, collaborate with your team for feedback, and consider A/B testing with a small audience. These methods ensure your workflow works as intended before activating it for real users. xactconstructionestimate