I'm looking for best practices, specific triggers, and action ideas to bring back users who haven’t interacted with our product in a while. checkout Should I focus on email campaigns, in-app messages, or a mix of both? Any examples of successful re-engagement workflows would be greatly appreciated!"
How to create a workflow for re-engaging inactive customers?
Best answer by Nathan Sudds
Agreeing with other points here, email is most likely your best bet and depending on your business there will be some key ways to engage -- I would also second what
If you have access to Series you can create a whole set of messages to bring them back but if you don’t have Series you can do something similar with Outbound messages with the Audience / When to Send / Where to Send filters and triggers. It will show you a sample of who the message would be sent to based on your configuration so you can be sure the audience is configured correctly as well before you set it live.
Hope this helps!
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