Hello!
Our team uses multiple teams to organize our workload based on tasks and communication channels. Adding language-based separation would create an excessive number of additional teams, making it difficult to manage shifts efficiently.
We've found that:
- We cannot add "skills" to agents to designate the languages they should handle.
- Workflows do not support the "do not assign to" option.
Is there an alternative way to prevent agents from being assigned conversations in languages they do not speak, other than creating separate teams?