I have a bot that we're using to pretty much just tag users as a way to opt-in to future communication. Every time the user opts-in, it saves that "yes" as a conversation, which we then have to delete. The bot is doing all the work of tagging the customer, so saving that conversation is just extra work.
Any suggestions on how to prevent that? I'm pretty new to intercom :)
Hey @user2090 Racheal from the support engineer team here👋
Although you cannot prevent the "yes" from starting a conversation, you can use follow up rules to keep it out of your teammates view. For example, you can assign to unassign and close as soon as the tag is applied:
You may also want to use the Bot inbox, this will keep the conversation in the Bot inbox and out of your teammates view.
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