How to trigger on-click opening of News tab in Messenger?

  • 5 January 2023
  • 3 replies



We would like to add a button in our app pointing to News tab in Messenger like Intercom does on the bottom left of its own app.


How would this be possible ? Also is there a way to know when there is a new post in the Newsfeed so that we could highlights more clearly this news in the app ?


Thank you


Best answer by Thomas Murphy 11 May 2023, 01:00

View original

3 replies

Userlevel 2

Hey @user312​! Daniel from Customer Support Engineering here 🔧 


At the moment, it is not currently possible to open the Messenger on the News tab from a button or via the launcher. This is a custom implementation on our side and cannot be replicated.


If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group 😊 And remember to keep your eyes on our New At Intercom page to stay up to date with all of our latest product announcements and updates 👀

thanks @daniel m15​ for your response.


Then that would be a great feature addition to further promote the Newscenter from within the app.


We use the Newscenter as our changelog btw ;)

Na you can easily do this too. 

Just add this code to your on page element and it will trigger the space - 

onclick="Intercom('showSpace', 'news')"

For example here is my Nav Item - 

<a href="" class="relative font-semibold tracking-widest hover:text-flufpink false" onclick="Intercom('showSpace', 'news')">News</a>

This is a link with no href actually set, but this will trigger the click hand icon, then the onClick event will trigger the News section in Intercom