I can't trigger my desktop tour - any ideas please

  • 8 November 2023
  • 1 reply

I’m trying to trigger a desktop tour for all users who join the platform. 

People are being matched with the tag that I’ve created and being seen by Intercom, but it’s not triggering the tour. See attached. 

Any help is much appreciated 



Best answer by Bertijn Eldering 9 November 2023, 14:24

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1 reply

Hey! I would try the following:

  • Extend the ‘wait up to 1 minute’ rule on the series block. It might be causing the series to skip over the tour.