I need to automatically close conversations with workflow

  • 28 November 2023
  • 2 replies

Userlevel 1
Badge +1

Hi! We currently have a set of rules to close conversations automatically when we recieve messages such as spam and notifications. I am currently migrating those rules to the new workflows settings, but I can’t seem to find an action for it: 


Is there another way to acomplish this?

Thank you!







Best answer by Larissa Alberti 28 November 2023, 17:34

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2 replies

Userlevel 3
Badge +4

Hey @Lucía 👋

Larissa here from Intercom Support.

The close action is not part of rules, but can be found under the main menu “Add action” when creating a Workflow.

In this case, you can use other actions within the rules, such as tag conversation, and then add the close action as the final step, or you can use Branches for this flow, as per the screenshots below 👇


Using rules

Using branch


I hope this helps!

Userlevel 1
Badge +1

Thank you so much, Larissa! I had been stuck with this all afternoon.

Have a great day!