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Hey everyone,

I have using Intercom to improve user onboarding for our product & I want  advice from those who have experience with it. I want to create a smooth; engaging onboarding process that helps new users quickly understand how to use our features and get the most out of the product.

What strategies or features within Intercom have you found most effective for onboarding users? I have been exploring things like automated messages and in app guidance but I want to hear about any other tools or tips that have worked for you. I have also been using uipath for some automation in our workflow, so any ideas on integrating that with Intercom would be awesome.

Also, how do you balance automation with personalization in your onboarding flow? I want to make sure users feel welcomed without overwhelming them with too much info upfront.

 

Thank you... 😊

You can try this, maybe this could help. To improve user onboarding with Intercom, focus on creating a smooth and engaging experience. Use Intercom’s Product Tours to guide new users step-by-step through key features. Set up targeted in-app messages and emails to provide timely assistance and encourage exploration. Segment users to tailor onboarding based on their needs, and use automation to deliver helpful tips or resources. Regularly collect feedback during onboarding to refine the process and make it more effective.

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