We need to create a flow that after a while if my teammate does not respond it is escalated to another person or team, I don't know if it is possible to do it through rules
We need to create a flow that after a while if my teammate does not respond it is escalated to another person or team, I don't know if it is possible to do it through rules
Best answer by Pavel Kozlov
Hey Maria, I recommend trying the ‘Teammate has been unresponsive’ trigger in workflows. It offers setting an unresponsive time in hours. See this article for more details. Let me know if it helps.
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