Hey @anna s​, 👋 thanks for reaching out! I'm one of the Support Engineers here at Intercom! 👍

So you most definitely can add this extra message to your custom bot, you can use this article here as a guide on editing or updating your custom bots. Essentially you will just need to add an extra bit of text to whichever path you wish the message to show on! Let me know if you have any questions!

Yes, it's possible to send seasonal custom bot messages using Intercom's message API and custom attributes. You can schedule messages to trigger based on specific dates or user attributes like location. For summer messages, set a trigger date and craft a message relevant to the season. Remember to update your bot accordingly!

Yes, you can send a seasonal custom bot message by configuring your chatbot to display different messages based on the time of year. To do this, you can set up a condition in your chatbot's flow that checks the current date or season. Depending on the platform you're using, you might add a rule or trigger that activates a specific message when it's summer. Ensure that this seasonal message is added alongside your regular messages and configured to display at the appropriate time. This approach allows you to personalize interactions with seasonal content while maintaining your standard bot functions.

To ensure the app opens correctly and navigates to the chat/post when a push notification is clicked while the app is closed, you need to implement deep linking in your iOS app. Check that your app's notification payload includes the necessary data (e.g., a post ID or chat ID) and handle it properly in the didFinishLaunchingWithOptions method of your AppDelegate to navigate the user to the intended screen. Ensure your app's Universal Links or URL schemes are configured correctly for seamless navigation.

To resolve the issue where a chat/post doesn’t open in the web app when a push notification is clicked, make sure the app is configured correctly to handle deep linking. Deep links are required to ensure that when a notification is tapped, it opens the relevant content or chat directly in the app. You can refer to iOS documentation for setting up deep linking or work with a developer to implement this functionality.