Hey there @Red Glass 877​ ! Oséas here from the Customer Support Specialist team 🕵️

You could use tags to keep track of the user's reply to each path. For example, if they select "Pricing" as a cancellation reason when the Resolution Bot displays the reply buttons, you can add an action such as "Tag user with pricing_reason" so you can keep track of their answer. Another option would be creating a custom user attribute such as "cancellation reason" and setting up a path in the Resolution Bot where the user will be able to fill it themselves.