Hello!

I’ve encountered an issue after integrating "Jira for Tickets" with Intercom. I created a custom attribute called "Screenshot" with the intention that when a file is attached in Intercom, it would automatically appear in Jira. However, the file doesn’t seem to be transferring over to the Jira ticket.

Could you please advise on how to properly configure this so that attached files are successfully synced to Jira?

Thank you in advance for your help!

Screenshots: No