I’m currently using the Jira for Tickets integration to send Conversation data to a Jira Card using the “Create Jira Issue” action in our workflow… The issue I’m experiencing, I cannot configure the integration to send the entire conversation to the Jira card. Our use case, if a user has a technical issue, I want to be able to create the jira card with the conversation details attached to our dev team has knowledge into the inquiry. It works for the First Message Body and Last Message Body.. But the card misses the entire conversation. Thoughts?
API Request Body
{
"fields": {
"project": {
"key": "PIDT2023"
},
"issuetype": {
"name": "Support"
},
"summary": "Conversation ID: Conversation ID",
"description": {
"type": "doc",
"version": 1,
"content": <
{
"type": "paragraph",
"content": <
{
"type": "text",
"text": "Urgency: Urgency"
}
]
},
{
"type": "paragraph",
"content": <
{
"type": "text",
"text": "Conversation URL: Conversation URL"
}
]
},
{
"type": "paragraph",
"content": <
{
"type": "text",
"text": "Message Body: Message Body"
}
]
}
]
}
}
}