Skip to main content
Answered

Jira for Tickets Integration Help


I’m currently using the Jira for Tickets integration to send Conversation data to a Jira Card using the “Create Jira Issue” action in our workflow… The issue I’m experiencing, I cannot configure the integration to send the entire conversation to the Jira card. Our use case, if a user has a technical issue, I want to be able to create the jira card with the conversation details attached to our dev team has knowledge into the inquiry. It works for the First Message Body and Last Message Body.. But the card misses the entire conversation. Thoughts?
 

API Request Body
 

{

"fields": {

"project": {

"key": "PIDT2023"

},

"issuetype": {

"name": "Support"

},

"summary": "Conversation ID: Conversation ID",

"description": {

"type": "doc",

"version": 1,

"content": [

{

"type": "paragraph",

"content": [

{

"type": "text",

"text": "Urgency: Urgency"

}

]

},

{

"type": "paragraph",

"content": [

{

"type": "text",

"text": "Conversation URL: Conversation URL"

}

]

},

{

"type": "paragraph",

"content": [

{

"type": "text",

"text": "Message Body: Message Body"

}

]

}

]

}

}

}

Best answer by bernice

Hey @Jay Muraszewski 👋 This is a great idea, you should definitely pop it over on our Product Wishlist - there you can search and upvote existing requests or create new requests, if other users agree with you request they will be able to upvote them too! 🙌

We may be able to offer a workaround on this for now, but we’ll need some further details here, so I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬

View original
Did this topic help you find an answer to your question?

2 replies

bernice
Intercom Team
Forum|alt.badge.img+5
  • Intercom Team
  • 230 replies
  • Answer
  • November 4, 2024

Hey @Jay Muraszewski 👋 This is a great idea, you should definitely pop it over on our Product Wishlist - there you can search and upvote existing requests or create new requests, if other users agree with you request they will be able to upvote them too! 🙌

We may be able to offer a workaround on this for now, but we’ll need some further details here, so I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬


  • New Participant
  • 2 replies
  • January 25, 2025

Solusi biar bisnis lancar


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings