I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.
Is that possible and what am I doing wrong here?
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/63a4db31-8055-4cf9-ad31-70dba69520b4.png)
I receive information about all the closed convos with a review, not only the ones below Great.
Also I would like the notification from Intercom in Slack to be more informative, how do I do that?
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/79acad0a-b060-4123-a260-9125ce930bd5.png)