Slack Customer review notifications

I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.
Is that possible and what am I doing wrong here?

I receive information about all the closed convos with a review, not only the ones below Great.
Also I would like the notification from Intercom in Slack to be more informative, how do I do that?



Best answer by mateusz.leszkiewicz 21 May 2024, 15:38

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2 replies

Userlevel 2
Badge +4

Hi Artem Dadunts, It’s Mat from the Support Engineering Team 😀

Can you modify the Workflow as in the screenshot below and check if that does the trick?


Thank you very much Mateusz!
I’ll give it a try!