Hello,
We have a workflow in our Intercom automation, and in one of its steps, we use the “Open Form” component that it fails on loading in our Mobile application.
“Open Form” generates a link like the following:
https://js.intercomcdn.com/card-fallback.html?card_id=***&token=****
Which throws the following error:
GET https://js.intercomcdn.com/card-fallback.html?card_id=158570826&token=sVRcvr7LVPkPHSU9HOQHYdGX12I9GsZH
Error: write EPROTO 4431774456:error:100000f7:SSL routines:OPENSSL_internal:WRONG_VERSION_NUMBER:../../../../src/third_party/boringssl/src/ssl/tls_record.cc:242:
Request Headers
User-Agent: PostmanRuntime/7.39.0
Accept: */*
Postman-Token: 9edb3810-c974-4be3-9893-d18243e8e0ab
Host: js.intercomcdn.com
Accept-Encoding: gzip, deflate, br
Connection: keep-alive
We are using: @intercom/intercom-react-native `7.1.3` on our react-native mobile application.
Please let us know if we can help resolve this issue. There are screenshots attached below:
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/5047516d-9087-4e3c-9532-aecb48e97e67.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/f39b1b08-31cb-4651-bfeb-4e9ef14196bb.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/e604e267-436c-4b51-8948-f604d1a0f639.jpg)