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Answered

SSL Issue on fetching the js.intercomcdn.com URL for card-fallback

  • 25 June 2024
  • 2 replies
  • 38 views

Hello,

We have a workflow in our Intercom automation, and in one of its steps, we use the “Open Form” component that it fails on loading in our Mobile application.

“Open Form” generates a link like the following:
https://js.intercomcdn.com/card-fallback.html?card_id=***&token=****

Which throws the following error:

GET https://js.intercomcdn.com/card-fallback.html?card_id=158570826&token=sVRcvr7LVPkPHSU9HOQHYdGX12I9GsZH
Error: write EPROTO 4431774456:error:100000f7:SSL routines:OPENSSL_internal:WRONG_VERSION_NUMBER:../../../../src/third_party/boringssl/src/ssl/tls_record.cc:242:
Request Headers
User-Agent: PostmanRuntime/7.39.0
Accept: */*
Postman-Token: 9edb3810-c974-4be3-9893-d18243e8e0ab
Host: js.intercomcdn.com
Accept-Encoding: gzip, deflate, br
Connection: keep-alive

We are using: @intercom/intercom-react-native `7.1.3` on our react-native mobile application.

Please let us know if we can help resolve this issue. There are screenshots attached below:

Workflow


 

iOS
Android

 

2 replies

bernice
Userlevel 4
Badge +4

Hey @Reza Nehzati! Thank you for the details of the issue you’re facing here - given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬

Bernice | Customer Support Engineer
bernice
Userlevel 4
Badge +4

Hi @Reza Nehzati! Thanks for working with the team to get to the bottom of this issue! I understand that you and my teammate discovered that this issue popped up due to an issue with you network. 

 

If you notice any issues with the React Native SDK, you can reach out here or via the Messenger 💬 Thanks!

Bernice | Customer Support Engineer

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