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Why am I getting the error message "Could not generate a selector. Please add your selector manually." when building a Custom Bot?

  • 8 September 2021
  • 1 reply
  • 9 views

Cant's select an element to launch a custom bot. Error message: Could not generate a selector. Please add your selector manually.

 

I'm trying to add a custom bot which needs to be launched by clicking a button. When I try too select the element on the website, it keeps throwing up the error: "Could not generate a selector. Please add your selector manually: (Error: Selector was not found.)". This is despite the element having the attribute:

<a class="bottom-price-btn theme-btn-2 btn" data-intercom-target="Get in touch">Get In Touch</a>

 

Any ideas how I get this to work?

1 reply

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Hello @richard f11​ ,

 

It's possible that element on your website is Dynamic, so if you share your website URL and button screenshot - I Can provide you correct element to select.

 

Looking forward.

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