Workflow and conditions

  • 13 August 2023
  • 1 reply


how can i make the massenger  open  beasd on plan and work houres

if the plan is pro and paid yearly 
show the massenger 24 h

if the plan pluse and paid monthly 
show the masenger beasd on sepecifice work houres 

else show email form and respond like we will connect you in work houres 


Best answer by Larissa Alberti 15 August 2023, 18:12

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Hey @User281 👋

Larissa from Intercom Support here. Thanks for reaching out!

You can create some workflows with the trigger "When a customer visits your website" and then apply the conditions to the audience. For example: plan is pro or plan is plus.

Then, on the Frequency and Scheduling section, you can select “any date, any time”, “office hours” or “custom times”.

For more information on this type of workflow, I’d suggest that you check this article.

I hope this helps!