Hello I have a workflow that ends with - Collect Customer Reply, but followed by WAIT later that day and then send message to nudge the player to reply.
Will this type of pattern work? If not what is the proper way to go abou this?
Answered
Workflow Question: Collect Customer Reply followed by Wait
Best answer by Larissa Alberti
Hey
Larissa here from Intercom Support.
When you use the âcollect customer replyâ, the customer is required to send a reply before your workflow can continue.
Therefore, this wouldnât work if you expect to send a message to remind the customer to say something.
Iâd recommend that you remove the âcollect customer replyâ and then it should work fine.
I hope this helps!
+4- Intercom Team
- 102 replies
- Answer
Hey
Larissa here from Intercom Support.
When you use the âcollect customer replyâ, the customer is required to send a reply before your workflow can continue.
Therefore, this wouldnât work if you expect to send a message to remind the customer to say something.
Iâd recommend that you remove the âcollect customer replyâ and then it should work fine.
I hope this helps!
Customer Support Specialist
1 person likes this
Larissa Alberti wrote:
Hey
Larissa here from Intercom Support.
When you use the âcollect customer replyâ, the customer is required to send a reply before your workflow can continue.
Therefore, this wouldnât work if you expect to send a message to remind the customer to say something.
Iâd recommend that you remove the âcollect customer replyâ and then it should work fine.
I hope this helps!
Thanks for the answer Larissa, now my question is I want to have a certain point where a customer can start to respond to me, what is the other way to do it besides Collect User Response?
+4- Intercom Team
- 102 replies
Hey
Customers can reply without the âcollect customer replyâ action.
This action is not required for customers to be able to send a message.
You can just build the workflow as you had previously, but removing the action âcollect customer replyâ.
Hope this helps!
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