If we set up a workflow with the “When a teammate changes the state of a conversation" trigger, will that include conversations that FIN helps resolve?
Answered
Workflow Trigger: "When a teammate changes the state of a conversation" - does this include Fin?
Best answer by Ebenezer.Laleye
Hey
From what I know this not include conversations that Fin has resolved and closed.
Just actions from your teammates are included in this.
Hope this helps!
- Intercom Team
- Answer
Hey
From what I know this not include conversations that Fin has resolved and closed.
Just actions from your teammates are included in this.
Hope this helps!
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