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Workflow Trigger: "When a teammate changes the state of a conversation" - does this include Fin?

  • August 30, 2024
  • 1 reply
  • 35 views

If we set up a workflow with the “When a teammate changes the state of a conversation" trigger, will that include conversations that FIN helps resolve?

 

Best answer by Ebenezer.Laleye

Hey @Anthony Guevara Ebenezer here from Engineering support.

From what I know this not include conversations that Fin has resolved and closed.

Just actions from your teammates are included in this.

Hope this helps!

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  • Intercom Team
  • 187 replies
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  • September 4, 2024

Hey @Anthony Guevara Ebenezer here from Engineering support.

From what I know this not include conversations that Fin has resolved and closed.

Just actions from your teammates are included in this.

Hope this helps!


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