We use phone number and system ID to distinguish contacts in Intercom, most of our users don´t have email address set. It's not possible for us to use CSV import feature to update our contacts, because email is mandatory.
We have 600k records where we need to update attribute name from our system name to empty name as we are planning to start using Intercom Messages and our system name is prefilled in every conversation, which is not desirable behavior.
The only option we see is to use REST API to update each individual order, sending 1 request per contact. But by doing that in single migration we will soon hit API calls limit, also we will disrupt our regular Intercom integration.
Dear community, is there any other ways for us to perform such an update in Intercom?
Maybe someone from devteam could help us updating this internally for us?
Maybe we can use some bulk update API call we can't see for now?
Maybe it is possible to have email field not mandatory for CSV Import for our account?
Thanks in advance,
Best answer by cameron.gumleyView original