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Handling Data Duplication & Overwrite Issues: Best Practices and Solutions

  • 18 October 2024
  • 1 reply
  • 11 views

We've encountered an issue where some companies are appearing with 4x the expected records and certain users with up to 12x. After investigating, we discovered that our system was assigning different userIDs to the same email addresses and, in some cases, associating the same company name with multiple companyIDs. Additionally, we found instances where data was being overwritten, causing users' names to change mid-chat.

I noticed there are options to either delete or archive companies, but I'm unsure which approach would be best in this situation. Has anyone experienced something similar or have recommendations and best practices for handling this kind of data duplication or conflict?

1 reply

mateusz.leszkiewicz
Intercom Team
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Hi @Daniel Davis, It’s Mat from the Support Engineering Team 😀

It looks like an unexpected behaviour I will open up an Intercom conversation for our engineers to look in this issue.

Please continue this thread there.

In the meantime please make sure that your Intercom installation implementation are set up properly because this kind of issues might arise when there is a problem with passing the data to the Intercom.

Please refer to this article about the Installation and this article about identity verification.


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