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Add button to Inbox's Message


Hi everyone, I’m newbie in Intercom and I would like to custom the inbox app, so it will have a button when hover over the message which will call our API when press. I guess it will be involved to develop an inbox app, but how to add the button to the message like below?
Thanks in advance
Regards,
James

 

Best answer by cameron.gumley

Hi @James Nguyen -- Cam from the Intercom Support team here!

At present it’s not possible to add buttons to the box that appears when you hover over a message, as shown in your screenshot. That being said I’d be glad to submit a Feature Request for this with our Product Development team as I can certainly understand how it would be a useful feature to have 👍

Hope this at least helps clarify whats possible. 

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6 replies

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  • Intercom Team
  • 109 replies
  • Answer
  • May 10, 2024

Hi @James Nguyen -- Cam from the Intercom Support team here!

At present it’s not possible to add buttons to the box that appears when you hover over a message, as shown in your screenshot. That being said I’d be glad to submit a Feature Request for this with our Product Development team as I can certainly understand how it would be a useful feature to have 👍

Hope this at least helps clarify whats possible. 


  • Author
  • New Member
  • 0 replies
  • May 10, 2024

Hi @Cam G. thank for looking into this, I will switch to Custom Action for now, but please help to submit Feature Request for future usage :) 

Thanks,

James


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  • Connector
  • 9 replies
  • June 1, 2024

To add a button to the message in Intercom's inbox that calls your API when pressed, you need to create a custom inbox app. Find Out how to do this by following these steps: First, go to Intercom's Developer Hub and create a new app. Then, use Intercom’s custom actions feature to add a button to the inbox message. You’ll need to write some code that specifies what happens when the button is pressed, including calling your API. Finally, test your app to make sure it works as expected.
 


johntyson
  • New Participant
  • 0 replies
  • October 14, 2024

Yes, you’ll need to build a custom inbox app for this. You can add a button by customizing the app's UI. First, create the button element and add it to the message when hovering. Then, link the button to your API using a function triggered when the button is clicked. Intercom’s developer documentation should help guide you through this. Good luck!. If you need More Information  then you can ask your other queries as well.


  • New Member
  • 0 replies
  • December 4, 2024

"Yes, you’ll need to create a custom inbox app for this feature. Start by adding a button element to the UI that appears when hovering over the message. Next, link the button to your API so that when clicked, it triggers a function. You can refer to Intercom’s developer documentation for detailed instructions. Wishing you the best of luck! For more helpful discussions and tips, visit Ani Talks

 


Milan
Expert User ✨
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  • Top Expert
  • 306 replies
  • December 5, 2024
Hinashah wrote:

"Yes, you’ll need to create a custom inbox app for this feature. Start by adding a button element to the UI that appears when hovering over the message. Next, link the button to your API so that when clicked, it triggers a function. You can refer to Intercom’s developer documentation for detailed instructions. Wishing you the best of luck! For more helpful discussions and tips, visit Ani Talks

 

@Diana Tripac  here’s another spambot. 


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