Use Intercom as the destination with Segment.
Test connect between Segment and Intercom successfully
Test send data manually from Segment to Intercom successfully
Test send data automatically from Segment to Intercom successfully in other region (from Ireland)
But Intercom not receive data automatically from Segment in VietNam region
Hey @user95, you had a similar question to this entitled "Intercom not auto receive data from Segment" which I've deleted and merged with this.
We have seen that some Internet Service Providers in Vietnam are not connecting to Intercom, causing connection and latency issues for our customers.
Unfortunately, this isn’t something that can be fixed on our side, as the problem is due to specific ISP setup, but you can implement a workaround to resolve the issue.
The workaround is to add the following attribute to the Messenger settings in the Javascript code that is calling the Messenger:
api_base: 'https://tyour app ID].intercom-messenger.com'
Important: in the app ID part above, you'll need to add the app ID of your workspace.
Further information on setting Messenger settings are here: https://developers.intercom.com/installing-intercom/docs/configuration
Let me know if this helps!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
