Hi jahanzaib, It’s Mat from the Support Engineering Team

It looks like your SDK is outdated. Can you please update SDK of your app to the latest version and check if that will do the trick?
 

hi @mateusz.leszkiewicz can you please help me how we can update the SDK of my app.Regards

Sure, which SDK are you using? React, iOS, Android?

You can find suitable instructions in our developer documents here.

Hi there, we are using the unofficial python SDK hosted on your Github https://github.com/intercom/python-intercom and have started encountering this problem since 30 April 2024.

The API version we are using is 1.4 which is quite old but the library above does not support newer versions.

The error we are seeing occurs as follows:

1. We search for a lead using an email address
2. If we find a result in step 1 we fetch that lead using the SDK and the ID from above. The SDK issues a GET request to https://api.intercom.io/contacts/<id-of-contact> which returns data and a 200 status code.
3. Using the lead from step 2 we update the lead with new data using the SDK. This issues a PUT request to https://api.intercom.io/contacts/<id-of-contact> which fails with a 404 status code.

Can you confirm if there is anything that has changed in the intercom API?

Hi BradleyK, 

This is very outdated SDK (6 years since the last commit) and as stated in the Readme file, it is not officially supported anymore.

From what you’ve described, the issue might be appearing due to the fact that it uses outdated API version (current version is 2.11).

I would start looking for an answer to your question there. 

@mateusz.leszkiewicz - I’m getting the same error on logger service but I works fine on the production app.

Hi ah.sherazkhan, 

It only confirms that you are using the old version of API syntax that is no longer supported. Please update all your requests to match the latest version of our API, 2.11

@mateusz.leszkiewicz can you please guide me what’s the core reason here as I can see there’s issue while creating the instance of intercom service (I’ve highlighted it with yellow colour) because if the older version is not supported the intercom service shouldn’t work perhaps its working as intended means there’s something else need to look at.

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@default
The requested resource does not exist; check your path and try again
Intercom::ResourceNotFound · The requested resource does not exist;

class IntercomService

def initialize

@intercom = Intercom::Client.new(token: "#{ Rails.application.credentials.intercomr:access_token] }")

end

 

def update_lead(args)

  my_args = args.with_indifferent_access

  lead = find_lead(my_argsa:lead_id])

  registration_info = RegistrationEmails.find(my_argst:id])

 

  if lead.present? && registration_info.present?

    company_name = registration_info.company_name || ""

     company_website = registration_info.company_url || ""

    lead.name = registration_info.full_name.to_s

    lead.custom_attributes = {

    "Company Name": company_name,

    "Company Website": company_website

    }

    @intercom.contacts.save(lead)

    end

end

Hi ah.sherazkhan,

I think the issue is that you are trying to get information about the normal company from your form lead and that might not work.

We have two types of companies in Intercom: the normal one and the qualification company (exclusively for leads).

I think the issue is that you are trying to get information about a normal company from a lead that does not have the normal company data present in their profile.

I would recommend using the Get Contact Info API and taking the name and website of the company from there.

Does that make sense to you?