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Articles without collection show up without header

  • 23 August 2023
  • 1 reply
  • 56 views

We have many articles that are not part of any collection. We do that to keep the help center light weight, but we do need these articles to show up in search.

The problem is that these articles when accessed using the URL, do not show up with header or footer.

How can we fix it?

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Best answer by Larissa Alberti 23 August 2023, 18:14

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Hey @Upendra Singhai 

Larissa here from Intercom Support 👋

When you remove an article from a collection, it’s expected that the Help Center identity won’t be shown.

We would display the standalone article only.

I hope this clarifies!

 

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