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Question

Is there a way to completely disable the "Send us a message" option in the Help Center ?

N

Hi,

 

Is there a way to completely disable the “Send us a message” located at the bottom of the help center ? 

This option is not present on the first visit of the screen (which is what I want).
But if a user go to an article, then back, the option shows (which I do not want). (see screenshots without the button on the first visit and with the button on the second visit after seeing an article).

Thanks !

First visit of the Help Center screen (no “Send us a message” button)
​​​
Second visit of the Help Center screen, after visiting an article page (there is the “Send us a message” button)

 

2 replies

conor
Innovator ✨
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  • conor
  • Innovator ✨
  • 33 replies
  • April 4, 2025

Hey ​@NuncEstBibendum, I don’t think you can disable the Messenger in the help centre (on mobile at least - on web, you can set the messenger to only display on your web app’s domain like in this post).

Can you share a little about how showing the messenger is causing trouble at the moment, and why that’s important to fix? That might help us give some more suggestions here! 

Join customer support and success leaders learning how to future-proof their teams with strategies for leadership, AI in support, and customer experience excellence: https://www.customersuccess.cx/daily
N

Hi ​@conor ,
Thanks for your answer. I would like to disable the Messenger in the Help center so I can better manage the context in which users start a chat with our team.

We have multiple sections in our app where the users can start a chat with us, but I don’t want the Help Center to be one of them.

It’s not an issue per se, but rather a thing that I would like to have control on.

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