Migrate some articles from Zendesk to Intercom

  • 8 November 2023
  • 1 reply

  • New Participant
  • 1 reply

Hi, I am planning to migrate only some articles from Zendesk to Intercom. Is there an option to do it? The only guide I can see is to migrate all articles from Zendesk to Intercom by using sub domain. However when I tried to use the subdomain, it just migrated some articles which are not the ones that I was supposed to transfer.  So in case the only option is to migrate all articles, questions are

  1. Can we migrate guides and have them show unpublished in Intercom?
  2. Can we update the target audience for articles in bulk?

Thank you.


Best answer by Shauna 14 November 2023, 13:38

View original

1 reply

Userlevel 3
Badge +4

Hey @jeni 👋🏼  Shauna here from Support!

  1. You can have articles imported and then set to ‘unpublished’ to ‘hide’ them so to speak. 
  2. It’s not possible to update the audience targeting in Bulk - this is done manually and individually.

I hope this helps 🙏🏼 Let me know if I’ve missed something!