Apps & Integrations

Learn about Intercom's app store, adding apps to your workspace and building your own custom apps

  • 438 Topics
  • 1,145 Replies

438 Topics

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ttbsrNew Participant
asked in Apps & Integrations

Integration with an external API

I am trying to integrate with an external API (ExtAPI) so that an agent can use an Inbox app to create data in it when in a conversation.The agent has a login (username/password) in the ExtAPI. There is a login endpoint in the ExtAPI that returns a token and id for them. The agent may occasionally need to re-login.I can’t work out how to allow the agent to be able to login into the ExtAPI and store the token and id in their session so that it will be passed in conversation details to the Inbox App. I presume I’ll need to create a login form but don’t know where to set/call this in Intercom.Any advice would be appreciated. 

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T
8 hours ago
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Kayla TreeseNew Participant
asked in Apps & Integrations

Calendly Integration

I previously used the Calendly integration in my website’s automation but it has not been working for several weeks now, when someone visits the site and tries to book a meeting with a member of our team it just displays a block with an error message. Is the integration broken and does Intercom plan on fixing it?

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C
13 hours ago
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Oladimeji OgunyoyeNew Participant
asked in Apps & Integrations

Microsoft Teams connectivity

Hello, I vaguely remember an Intercom connector being available for Microsoft Teams, but this no longer seems to be case. Has this been removed?The connector allowed us to receive Teams notifications whenever a new conversation was started on Intercom.The alternative approach would be to use a Webhook, but Intercom’s webhook payload seemingly does not conform to Microsoft’s expectations: https://learn.microsoft.com/en-us/microsoftteams/platform/task-modules-and-cards/cards/cards-reference#connector-card-for-microsoft-365-groupsIs my view of this correct? Thanks,Dimeji

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1 day ago
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Maryse MONTIGNENew Participant
asked in Apps & Integrations

Link customer list between intercom & meta

Hi,I would like to link directly the Intercom’s customer list from to meta business manager to update automatically the customer audience.How is it possible ?Sincerely

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E
2 days ago
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Mario GuevaraNew Participant
asked in Apps & Integrations

Facebook/instagram comments?

Hello! Is there anyway to answer get facebook/insta comments in an inbox? I already did messages, but so far, I cannot find a clear solution for comments. Thanks in advance

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2 days ago
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Meirav Nachmanovitch LazarNew Participant
asked in Apps & Integrations

iOS SDK 17.0.1: Intercom Launcher Doesn't Show

Hello,I am encountering an issue with Intercom SDK version 17.0.1. The icon inside the launcher is not displaying properly; instead, there is just a white rectangle. This problem was not present in version 16 of the SDK.(Attach image)Category: Support OperationTAGS: App & Integrations, Mobile SDK 

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bernice
4 days ago
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Nate StoffelsNew Participant
asked in Apps & Integrations

Retool within Intercom

Is there any plans for Retool to be an available app on Intercom? This is one of my org’s main analytics platforms

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Jacob Cox
4 days ago
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Gina MaynardNew Participant
asked in Apps & Integrations

Using Scribe in Intercom?

Has anyone ever successfully integrated a Scribe (scribehow.com) into an Intercom knowledge article?  I can use HTML but I’d rather it have the look and feel of an embed snippet.

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aykut.aydin
8 days ago
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lifanNew Participant
asked in Apps & Integrations

How to improve ranking in Intercom appstore

Hi, we published our sales/service automation tool with generative AI into Intercom appstore couple months ago. However, we did not get any users and we noticed that our ranking in the appstore is quite low. So I am wondering if anybody can share some tips about improving the appstore ranking?Thanks in advance!

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bernice
10 days ago
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Ben S11Connector
asked in Apps & Integrations

Does anyone use the Bump by Userfeed app within their inbox? I really like the look of it but can't see to contact them! I think their calendly integration is broken and they don't reply to my messages.

Does anyone use the Bump by Userfeed app within their inbox? I really like the look of it but can't see to contact them! I think their calendly integration is broken and they don't reply to my messages.

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Jacob Cox
12 days ago
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Amin Ahcene DjaballahNew Participant
asked in Apps & Integrations

Intercom /Salesforce Task field mapping

Hello , I wish to synch new created salesforce task field with intercom automated task, But i cannot find the mapping of the tsk object in intercom.Best  

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Jacob Cox
13 days ago
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User1204Active User
asked in Apps & Integrations

Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?

Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?

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16 days ago
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Alejandro NarmonaNew Participant
asked in Apps & Integrations

Translate incoming messages

Hi, we want to translate the incoming messages (manually or automatically) with our custom API. We already have a translations API on our system, and we want to use it. I don’t know which is the right approach. Should be using Custom Actions? should we create a Custom Intercom App? The initial idea is to translate a selected incoming message to English calling our API and generating (if it’s possible) a new message that is only visible the atender (no customer visibility). I know we can use the auto-detect language from Intercom to get the source language.Could you give me some guidance of how we can do that?

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17 days ago
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Murat MutluNew Participant
asked in Apps & Integrations

Can the Slack integration show replies in a Slack thread to keep the channel tidy?

Hi all, We’re setting up Intercom to replace Zendesk.We’re not moving to adding Intercom to Slack and would like to be able to have any replies to threads appearing as a Slack message in the thread.Is that possible?Another thing that is useful is to show the users email address in the Slack message like Does anyone know if either of these are possible?

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25 days ago
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Carlos062New Participant
asked in Apps & Integrations

Call URL endpoint when button is pressed

Hi there! I am building an app to be used in Inbox using Glitch. In this app I need two buttons:   - One to call my endpoint API address.  - Another button to call my another endpoint API address.Obs: I don't want to open a link when button is pressedHow could I build this?

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E
1 month ago
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prabh_aircallNew Participant
asked in Apps & Integrations

Oauth cancel button redirects back to last page, can a redirect url be set to handle it?

How to handle Cancel button redirection as it is automatically redirecting back to the last page? 

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A
1 month ago
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JenkinsNew Participant
asked in Apps & Integrations

Why intercom is not accessible on mac os big sur?

Mac os big sur 11.7 Safar can not reach the app.intercom

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mateusz.leszkiewicz
1 month ago
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TJ B12Connector
asked in Apps & Integrations

Create Hubspot Ticket from Intercom

Hello,I’m looking for any possible ways we might be able to create a Hubspot Ticket from within Intercom.Our use case is this: our Support Team directly supports our customers via chat and email in Intercom. If an issue is identified that requires Engineering help, we create a Ticket in Hubspot for Engineering to pick up.I’m looking for solution so that our Support Reps don’t have to keep a tab open in Hubspot to manually create tickets.Any possible ways to do this?

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1 month ago
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User1739Connector
asked in Apps & Integrations

Posting customer feedback onto a Slack channel

I have tried to find the answer to no avail, and haven’t quite figured out how to get this done with Zapier.  I’d like to have a way to post specific customer feedback onto a Slack channel. I tried the workflow by making a tag that triggers the message being posted to Slack, but I’d also want to have some more information (i.e. customer email or another identificator). I then went to Zapier to see if I could get a better quality message from there, but was not able to figure it out.  Is there anyone who has experience sharing specific customer messages onto Slack with some customer information? Thanks in advance!

1
Jacob Cox
1 month ago
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Venkat NarasimhanNew Participant
asked in Apps & Integrations

Intercom API - Search ticket by custom attribute

Hi. I am integrating the Intercom API in our application. Currently, I am unable to figure out how to perform a search for tickets with a specific custom attribute. As an example, we have created a custom attribute “Paying customer” based on whose value i need to filter and retrieve the tickets using the API search. Kindly advise on how best to proceed. Please see attached screenshot for further reference. 

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Jacob Cox
1 month ago
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kennedy.gusNew Participant
asked in Apps & Integrations

Outbound call using Intercom Phone

Is it possible to make an outbound phone call to a contact from the ‘view contact’ page? Seems an odd feature to be missing, as currently it seems you can only call a customer if they’ve first messaged you?See the screen below - I feel there should be a ‘call’ button here somewhere?  

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Jacob Cox
1 month ago
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rumenbNew Participant
asked in Apps & Integrations

3CX integration

Hi there, as we try to integrate 3CX to Intercom, but the 3CX can perform only GET requests. Can somebody suggest how can this be done. The request that that 3CX can initiate is in https://api.com/search?number=[number], then it can map the response fields and purse the data. Any idea is appreciatedThanks in advance 

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1 month ago
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Frank KubistaNew Participant
asked in Apps & Integrations

Firebase Cloud Messaging Push notifications Migrate from legacy FCM APIs to HTTP v1

It looks like Intercom currently only supports the legacy Firebase Cloud Messaging service which is depreciated and will stop working on 6/20/2024 https://firebase.google.com/docs/cloud-messaging/migrate-v1. When will Intercom be updated to use the Firebase Cloud Messaging HTTP v1 API?

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Darren G
1 month ago
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Support 1New Participant
asked in Apps & Integrations

integration between intercom and skype ?

How can I combine skype with intercom ?

3
Jacob Cox
1 month ago
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Alex KyrlisNew Participant
asked in Apps & Integrations

No chat (only helpdesk) and feature suggestions forum

Hi there!I’m looking to only have a helpdesk site. I do not wish to have the chat box on my main site. is this possible? Does Intercom offer a solution, like a forum, where members can suggest and upvote feature suggestions?ThanksAlex

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Jacob Cox
1 month ago
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