Hi ​@User281, It’s Mat from the Support Engineering Team

Currently, Intercom surveys do not support the use of CSAT as a card in the Messenger, nor do they have feature parity with CSAT reporting in Intercom. This indicates that there are limitations in controlling how the CSAT survey is sent and customizing its features . However, you can control when to send the CSAT survey by using Workflows. For instance, you can set a Workflow to trigger when a conversation is closed, and then send a CSAT survey. You can also prevent the CSAT survey from being sent again by checking if the "Conversation rating requested" is false, which gives you some control over the survey's frequency .

Did you know that you can also check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests Check out the quick guide on how the Product Wishlist works here. Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.