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Hi everyone,

Recently my customers required that the Conversation ID were added to the conversation title/subject.

I manage my workspace with python, so i went to the API Documentation to see whats possible but it’ is not clear if is there a way to change the title of the conversation. Is there a way to do it via PUT?

I noticed that i can do it via screen now, so i wonder it is possible via api too. 

We trade a lot of different conversations with the same customer, so them are starting to get a little confused at their default inbox (ex.: Outlook). They question theirselves: What ID this email is from?

As i mentioned before, i manage all conversations with python via API, so i want to:

> When new conversation arrives (i can get it via custom_atributtes)
> > Get the id generated
> > >  Update the conversation by adding this ID to the title/subject

My tries with the documentation where not sucessfull. 

Can someone help me with this?

Best Regards,

Pedro.

Hi ​@pedro barcelos, 

Currently, the conversation title cannot be updated via the API. The title of a conversation can only be added through the Intercom UI or if a conversation was started via email, where the subject becomes the title.

Hello ​@ryan.parker,

Thank you for the reply!

My team and i we’ll  keep updating this attribute via the Intercom UI.

Please let me know if it becomes possible to perform via the API in the future!

Regards,

Pedro.

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