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[Bug] The app crashes on the conversation screen after sending 2 same messages

  • November 21, 2023
  • 1 reply
  • 89 views

*Environment:*

iOS 17.0.3, iPhone 11 Pro.

*Steps to reproduce:*

  1. Open intercome chat
  2. Tap ‘send us a message’
  3. Send twice message ‘hey’

*Actual result:*

The app crashes

 Fatal Exception: NSInternalInconsistencyExceptionFatal: supplied item identifiers are not unique. Duplicate identifiers: {( IntercomSDKPrivate.ConversationCollectionViewCellType.message(<ICMConversationPart: 0x1092344d0>) )}
Pinned reply

December 7, 2023

Hey @Welltech Apps 👋 Eden from the support engineer team here.

 

This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible!

1 reply

Eden
Employee
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  • Premier Customer Support Engineer
  • 121 replies
  • December 7, 2023
Pinned reply

Hey @Welltech Apps 👋 Eden from the support engineer team here.

 

This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible!


Reply


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