Fin Product Area

I have completed Messenger web integration and set a Custom Bot live, but when I go to test it on our trial webpage the Custom Bot does not appear.

In the picture attached it says I need to add a tour available for the inbox. Im not sure what that means? I already have a few tours built out within the series in addition to others build outside of the series. Any help would be appreciated!

We have enabled the messenger onto one of our applications. This application can generate a URL that can be shared externally outside of the company. Is there a way to hide the messenger from being displayed based on URL schema? Example scenario:Application is opened (m-intercom.com)User views a specific area of the application (m-intercom.com/user/XYZ)User clicks a button to generate external link (m-intercom.com/external/XYZ)User provides external link to users not in our Intercom instance There is a way that you can manage the chat and messenger bot to specific conditionals but it seems to still display the Messenger widget? In the example above can we mark the messenger to not be displayed "if URL does not contain "user""?

Hi Intercom Team, our customers can operate with a chat bot before they ask us their first question. For the first response time however intercom is counting the time from the point in time the user first opens the chat. We would like to adjust it to the time the user asks the first question - so the first time the user is not interacting with the bot anymore. is that possible? 😊 And if yes how can we adjuts this in our steering board. Thank you for your help in advance! Kind regards

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Is there a way to list all attachments from a conversation? Is there a way to search for attachments?

I've submitted a chat request but it's been over 36 hours with no response on this, so posting it here. We have tried various ways to pass our data into Intercom, firstly via the API (that we found in small print custom objects aren't supported via the public API). Our second attempt was creating a new GET endpoint on our end, use the custom actions, map the intercom data and our data successfully, then set it to live. This doesn't seem to do anything. Everything I've read seems to suggest use of custom actions in bots - but I would have expected to be able to see this data we're passing in somewhere in Intercom - via filters, reports etc. We wanted to use it to provide our CX team with better data to contact our customers (e.g. contact all users that had [custom object] start dates in the next month, who spent at least £***).  We're making a third attempt by using our endpoint, to populate the JavaScript API with this custom object data. Are we barking

For example, our customers sign up for a plan with a given number of allowed users. I'd like to compare the 'people' count on the company with this value (which is stored in a custom attribute on the company) in a rules block in a series/or even in a dynamic content section in an email in order to say 'you're not using all of the users you're paying for'. We have too many different 'allowed user' counts to set this up manually, i.e adding if/else if steps in dynamic content and comparing 'people' count to a given integer. I haven't found a way to do this dynamically in Intercom, and my current understanding is that it isn't possible. If I've missed something, or there's a workaround I'd love to know. If not, then consider this a feature request!

Having trouble uploading images and even embedded videos to my Product Tours. I tried sizing them down. Can't find any info on specifics to uploading images/videos since it's fairly straight forward.

Is it possible to create a callable phone call link so visitor can click on phone number in the chat and it opens the native mobile caller app so visitor can make a direct call from the bot conversation ?

Trying to point customers to an existing re-usable bot i've built, but when trying to point people in Series, it just asks to build a new one - not use an existing one.

I need to link K to S only after user will click on Article Search app / viewed the article What is the correct way to do this? I tried Conditions - viewed article, but it doesn't work as expected.

Has anyone created a custom launcher with the messenger receiving custom notifications based on user attributes and basically reproduced the functionality of Facebook's notification bell? Is this possible?

For example, I have an account on intercom and my email address is : @tolteck-test.intercom-mail.com. Could someone send an email (from a gmail account) to this address and I could receive the content of the email in the intercom inbox?

I was able to configure our app to load carousels programmatically from the code, but I would like to understand better if it is possible to have the Intercom SDK (RN) decide if it should show or not a carousel, for example, show the onboarding carousel to a new worker only one time and not every time they open the app.

 Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

Can I present the Messenger in full screen on mobile?

Anyone else having an issue with users who are unable to report an issue via the app?

In my Intercom dashboard, when I click on the "what's new" link, it launches the messenger in the news center tab, how do I set this up on my website?

I have a series where users are not matching after they login or when they refresh the page after login. Users are getting added only after the hourly sync runs to add new users to the series.  What could be going wrong here? [Updated]: Sharing more context here - Users are only entering the series when the hourly check happens. This is a problem for me because the First Run Experience of the app is part of the Series. My series entry rule has two conditions - email should contain a particular domain and a custom attribute should be true. The custom attribute is updated async from the app through intercom(update) call. However, when the call is coming through the user is getting updated with the right value of the attribute (checked in user list) but the user is not entering the series till the next hourly sync happens.

When I am putting content in my help articles, i would like for links within the help articles that lead to a different help article to go to a new tab instead of opening in the same tab which disrupts flow of information.

Just wondering if there is a way I can get agents from a separate intercom workspace A (in a separate company) to chat to our customers (which belong to another separate Intercom workspace B) ? Thanks.

How can I get a hold of Intercom when it is urgent? Our outbound email has been blocked incorrectly, and I haven't had an answer from them in 4 days. And messenger takes forever to get a response from...  Is it possible to get our own CSM whom we can talk to?

Is it possible to provide a "start again" button as a bot response so user can start new conversation again ?

Why hasn’t this user / any users entered my Series?