Fin Product Area

Is there a limit to inbox storage?  For example:  How much can your inbox store in total? or,  How much data can one inbox conversation store?

How can I view all conversation attributes (product area and type in this case) together? I'm wanting to get an overall picture of where we see high volumes of queries and what these are. I can only seem to filter the report down by attributes, rather than build a report that shows volume by type.  Any help appreciated! 😅

I am able to create posts that reappear every time a user navigates to a particular URL, but for some reason the banner will only appear once. Here is a screenshot of the Banner that would not appear more than 1x per user. Notice I have the frequency set for every time a person matches the rules. If you have any suggestions on how to fix this, please let me know. The banner is better than posts or chats for page issues. 

We receive a large amount of requests from the Email channel. I have a set of rules in place to tag conversations and wish to provide Buttons with potential self serve answers for requests arriving via Email.  

I'm looking to run a timing test for one of my custom bots. I'd like to have it appear on certain pages of my website but also test WHEN the bot appears. It doesn't appear I can do that. I can only have OR logic or AND logic for my bot rules. Is there any way I can combine and/or logic here? Also, when I'm running an A/B test on a bot, is there a way to create different rules for the tests I'm running? I don't see a way to do this.  Thanks!

how do I decide which bot to use if I want a path based answer system in place for self-help for customers?

I need help with setup and automation. Is there an Intercom expert I can book time with to help me get started?

I would like to: Snooze conversation for 7 days and the close them automatically. I made a macro saying "snooze for one week and add tag" but when I made an automation saying: if customer is unresponsive for 7 days if tag is XX then close the conversation. That last part does not work.  What am I doing wrong?   

To put you in context, we have an app where we want to show an onboarding tour the first time the user enters, but this user could be type A or type B, so depending on which is the type of the user, we want to load the Tour A or Tour B. How could we handle this? Thanks a lot! :)

We have been building out Product Tours to give our customers a full onboarding tour through our software. To initiate the tours in the right place, we have used a lot of 'current page rules'. However, they do not want: the tours are not triggered at all. To provide you with a little more detail, our tours should trigger on each new URL that ends with a specific parameter. This tour should then be shown once to this user. Although the preview within the Intercom interface works fine, and some older tours do too, these new ones are never triggered. An example can be found in the screenshot.  

Hi folks! I'm Alissa, a Product Manager at Intercom. 👋 I wanted to ask whether any of you ever requested the ability to create auto-replies for conversations? If so, I'd love to know more! Why would that be useful? When would you want to send auto-replies? Detailed examples of your workflows would be super helpful! 🙏 @Product Wishlist​ 

Some customers will open multiple chats and only use one for interacting with us. We would like for you to only be able to start one chat at a time. Has anyone done this and can help?

We have some cases where we have several people log in with one user login, and we find sharing the same help center all over again, as they cannot find it back anymore.  Is there an option to set an article as a favorite? Thank you tons!

We are a service selling our product white-label. Therefore our product portal can offer custom URLs to our partners. If we could do the same for the Help Center, that would be a game changer for us!

Is there a way to not show previous chats on Intercom? IE, eliminate this area?

I have a custom bot as a part of my series. It includes two paths, one where the user can send a question and the other where they can opt-in to watch a product tour. I see an option to deliver my next message (in my case, a banner) after the previous message was sent and "completed" but what does "completed" mean? Because one of the paths of the custom bot is the tour, does this mean it will send the banner ONLY after the tour was completed?

Hi, our web app has a static URL, which does not change even if users navigate to various sub-pages/features. Could you please advise how to trigger different product tours depending on the feature, not the URL?

Following:  I want to export all email adresses that have a certain tag to an CSV / Excel file so I can feed them to my Business System to check what clients actually have done a purchase. We work with an very complex and old system in sales so I cant have automatic followups like in a normal CRM system. The tags im using are converstation tags

I want to remove the bar " send message" when de custom bot start it.

Is there any way user can communicate to other user including operator ?? hello , i'm working on setting up a loan based communication platform where borrower can communicatee with Loa Officer , Loan Processor. unique id will be : user_id , loan_id , email_id so ultimately this is user to user communication channel.  is above communication possible ??  

How do I find my API secret?

If I'm setting up a custom bot from new conversations for example, should I have a Task bot in place as well? I get really confused in regards to this

All of a sudden our outbound email messages are double spacing. How to remove the double spacing.

I can't find anywhere a requirement on the format URL, however, when trying mycompany.com/page, I get a red error saying no space or special characters are not accepted. Any help is welcome.Thank you

I just saw Intercom's own post message about their updated terms or service. It included a button for me to agree to the new terms. The post would not lose without me clicking the button. How can I set up a similar message?