Fin Product Area

I have set up my Intercom settings to hide the messenger on certain pages of my site. See the attached screenshots showing the settings for Users and Visitors. That said the Messenger is still appearing on those pages. Steps to reproduce: Visit https://www.unstarvingartists.com/Click the big blue button "See How It Works"See that the messenger is present on the page (and the page path contains '/training') This is a single page application (Gatsby.js / React) so that could be at the heart of the matter. How can I configure this to work as desired? Thank you! Harry

First screenshot is the instruction from Intercom, the second screenshot is the input in Namecheap (our domain provider).  

We center our email copy and it sent left justified. Inside Intercom it has trouble allowing me to click on center. The last few weeks it sent properly to the inbox but this past (major) email we sent did not.

I have recently been working on our bot extensively, and typically we add 'end bot with follow up actions' when the step is the last in the flow. However I noticed in one 'end step' that was added, the publisher didn't add the attributes and assignments after selecting 'end bot---' but rather included them directly below the bot text bubble- It seems to be acting fine though, so I was wondering what the impact is of this? and should I bother changing it? would appreciate any help.

Hi,​I want to send users an e-mail containing a summary of a form they filled in externally, the data contains a single formatted text summary.​however intercom strips all formatting when i put that summary ​only whitespaces are left.​i tried to put the data in the messageby putting into an custom attributeby putting into an metadata with a eventformatting the summary as html and putting it into a html block but i sees it as an string​Does anyone know what else I can try? =============================update After searching for a while, there seems no direct way to do what I wanted in intercom it self. but it is possible if you use the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation

Building an ios/android app, but have a marketing website. Would like marketing website to have different chatbot as app. Is that simply a new bot, and select "show first on" for ios/android?

Hopefully this is the right place to post this!I want to include a "click to chat" button in my emails.Want to link so that when clicked it will redirect to my homepage and the chat feature will pop up. Thanks,

This would be incredibly helpful when training new staff or if our internal Support team need guidance on certain procedures. I'd like to include things like how to operate the feature (feature flag) /switch it on or off/potential errors, etc. which will really help as we expand.

How can I set a custom bot to end up in a live chat with the site visitor?

How to send an email (normal ticket, not automatic email or series) to more than one user/ recipient? I tried to do it but it seems no luck. And what is the reason behind this? My company case needs to sent emails to several recipients every morning and this causes huge problem if we cannot.

Hi There, I would like to send a message to a specific user in our app trough intercom on certain situations. I was thinking of creating a custom attribute for my users and when that attribute contains a certain "value", to trigger the message. I am using Zapier to do this Has anyone tried this out ? When I try to update that attribute value with Zapier...nothing seems to happen.

How do I get a person to exit a series once they've clicked a specific link, such as the "get a quote" or "get a demo" link in a previous email within the series? I see how to get people to exit if they've clicked any link in the previous email, but not a specific link. Is this possible?

Most of the leads (except 5 or 6) have suddenly disappeared from our Contact. I've checked and none of our teams has done anything to result in this. This morning we had ~1200 leads but now there are only 7. Has someone encountered this problem before? This is very concerning.  

We sent our Black Friday emails where we had a coupon redemption as our goal. Unfortunately there was a typo in the coupon code meaning we don't have any data for those that met the goal. Is there anyway to retroactively fix the typo and see who met the goal and redeemed the coupon?

I can't set my series live because of invalid starting blocks, like empty e-mails and empty rules, but I have double checked all e-mails and rules. Any saviors please?

Is it possible to restrict certain teammates from viewing certain leads?

For our use-case it's necessary that we have a high number of agents that can *NOT* see each-other's ongoing conversations.  After some testing, it seems like even a user with all of its permissions switched to "OFF" can still go to inbox > See More and gain access to the inbox channels of all the other users.  This is problematic for our use case, where the different agents are essentially "exhibitors" on a digital event (and therefore it would be very bad if they could "spy" on each-other's lead conversations). How would you proceed?

How does Intercom get user information, such as phone number? I have a user who has two intercom profiles the one she is chatting with me on has a different phone number than what she claims her phone number to be.

How do I create Multi Language custom bot?I would like to show a Spanish speaking custom bot for visitors from specific countries or visitors that get to our Spanish website version.

I'm trying to gain more insights from our use base, we're rapidly growing our support team with hires all over the world, so I'm looking for more depth in conversation satisfaction through CES scores. (i am currently using Wootrics for this)  My issue is, It looks like I have to manually send these surveys at the time of closing a conversation. I'm rubbish at this - Write out close message > Click Apps > Add Wootric > Choose Survey > Send. I feel I'm missing a trick here right?

Can I start a custom bot from an ongoing conversation? If a user sends a reply to an open ongoing conversation, but his reply is off-hours, I need it to send a custom reply. How can I do that?

I'd like a csv of our article titles and ideally, the dates they were written.

I am having confusion about how our messenger works. We have an app that you will be needing to log in to be able to send a message. Now there are times when a user name has "user + random 4 letters/number" but then there are other messages that has users name on it. What is wrong? Why is it doing that?

With this setting enabled, Intercom says that customers can reply to emails, and those replies will open a new conversation. I'm wondering - in that situation would our team be able to see which email conversation the customer was replying to or would we need to scroll through past conversations to get this context?  Thanks everyone 🙏

Hi, we want to notify an external system when we send a segment based chat to a group of users.Actually we don't find any way to do that. Via webhook we only can access when a single message is sent to a concrete user. but not in massive messages.Thank you