Fin Product Area

Hello, is the ability to embed documents to articles possible? Is there a workaround, or is it possible to request it as a feature request?

We need the product tour to be displayed on the homepage when a user is logged in. But since the page URL is the same for both logged in and non-logged in users, what would be the best workaround for this?

Hey Connectors!  We’re launching Top Tip Tuesday today! This is where we look through the most common searched terms in Interconnected and see if we can help each other solve these issues.  I noticed a lot of people recently searching for “How to install Google Tag Manager for Intercom” so I thought it would be handy to add some useful resources we have.  You can see a Help Center article here that brings you through the setup process step-by-step. This has also been discussed on our Community before, so I’m linking that here where a (sadly former!) product engineer from our Messenger team, Alon, showed a fellow Connector how to set this up.  If anyone has any questions, let’s chat them through in the comments. 

Hi,We need to show a message when our application or other 3rd service is maintained in our mobile application. However, we cannot use Banner to do that because it does not support for mobile application. We cannot use Post, Mobile push or Chat because it will disappear after user already read it. Please support!

Hello, We have the Intercom plugin installed on our WordPress site. Without the plugin, our GTMetrix load time is 3.3 seconds, but after activating the plugin it's 9.7 seconds. I've checked the waterfall section on the GTMetrix and there are Intercomcdn and JS take much time to load. It'll really affect our site speed and SEO. Please help with this.

Is series continually process? For example I created series today for inactive users for last seen 5 days and its match with 4 users then sent notifications them.After 10 days my rules match with 90 users so is this series send notification for them ? In screenshots, my series sent 4 notifications for matched users. Why ?

We are planning to translate our ~700 help articles to another language and I would like to obtain a word count for what we have written so far to estimate the cost. Is there a way to do this? I suspect we have to use the API or some other script to extract and then use another authoring tool that does word counts?

Is there a way to archive a Series? I'd like to clean up our main page of Series, but my only options are Live, Paused, or Delete. I'd love to archive some, so I can copy/revisit later but they don't clog up the main page of Series.

We are trying to hide the messenger on some pages (demo/pricing) where we have a different CTA that pops up on those pages. I set up the messenger settings to not include these pages (see screenshot), using the "Current page URL does not contain" for the four URLs we want to hide the bot on. However, after saving, it still shows up on those pages when we test it in Chrome and Safari. Am I setting this up incorrectly, or should this be working? Thanks in advanceLarisa

I am creating a somewhat lengthy custom bot. Throughout the course of the conversation the user/client would be selecting 5-10 reply buttons and 3-4 customer replies.  Is there a way or an application that summarizes those selections or any client comments at the end of the conversation? Right now I have to scroll manually through all of the selections to understand the core issue.  I could use the Conversation data points, but that doesn't work with the customer replies... just the text reply buttons.

Hi!  I am trying to set up an Intercom product tour inside a chrome-extension. When I add the chrome-extension URL to the product tour builder i.e chrome-extension:/...../page.html the forward button, "open website" is disabled. Does anyone has an idea if it is possible to add a product tour to a chrome-extension?  Best,  Ludwig

So I can only find a report on the number of conversations. However, one customer can open multiple conversations. Where do I find the number of customers?

We have built out a Custom Bot to react to all new conversations. Most responses are recorded with Reply buttons.  I am hoping to create an automation for when a user does not respond to the reply buttons. Within the Custom Bot settings there is an option that will "Auto-close abandoned Custom Bot conversations" but instead of closing the conversation, I would like to try to engage the user who is interacting with the Custom bot.  It doesn't appear that I can add a Resolution Bot AND Reply buttons in this instance... Is there a way to re-engage with the user? or should we assume that auto-closing the conversation is the best option?

can I ask a user if this is his email or not? And if not then only ask for a email. Basically I want yes no question with prefill email id. Is that possible?

Our team currently has about 10 product areas as conversation attributes, and then a larger pool (50+) of more specific conversation tags. Do any of your teams use conversation attributes and conversation tags in conjunction with each other, and if so, how do you do it?

As an admin, how do I change or update the email address of a teammate?

Using a data attribute that is the subscription period end date, I want to filter users that have renewal dates between 30 and 60 days out. I'd set this up like:sub_period_end is more than -30 days and sub_period_end is less than -60 days I find no users this way. I've tried these two in the reverse order as well to no avail. Any suggestions? ( tbh the more and less than thinking, paired with the negative values, is throwing me for a loop) Going forward, I will be building a dynamic audience for this type of message where sub_period_end is exactly -30 days (that segment seems to work) - this ^ request above is for the purposes of transitioning our messages to automated from manual, and playing catchup with all those that need to go out in the next month, then launching the dynamic rule. And if the above isn't possible, I'll work with the team to find a way to identify those that may have slipped through the cracks between last month's outreach and this month's,

Trying to adapt messenger styling/customizing to work with our multiple brand website, but learned that this feature only works based on domain and subdomain basis, is it possible to do it path based? like: https://mysite.com/brand1?

Are there plans, or any workarounds that would allow an Inbox rule to trigger a Macro instead of the current options?Assign ToClose ConversationMark as PriorityTag ConversationApply Conversation SLA For the bigger picture, based upon a user profile trigger, unless they're paying for a premium support plan, they have to utilize the Help Center for self-service support. Ideally we'd want to apply a Macro that:Provides a canned message that they should search for assistance in the Help CenterClose out the Conversation. Currently, it seems like the closest way to approximate that is two-fold:Use a rule to assign these users to a specific inboxFire the macro from that inboxIt would require the extra step of enacting the macro...but seems to be as close as we can get with the current actions available for Inbox Rules. Am I missing anything?

I'm working with over 100 resolution bots and I'm having trouble keeping them organized. Are there any upcoming features around adding labels, tags, or folders? Anyone have any suggestions for workarounds in the meantime?

Hi all!  Is there a way to find the last notes I left among the conversations (open/ongoing or closed) ?  Thanks a lot in advance,

Support is our primary Intercom use case. In custom reporting, i can segment conversation reporting at the user level, but not at the company level. For those that use Intercom for support, how do you answer questions like: How many conversations did X company raise last month?How many conversations were raised by companies with X value in a custom company object Querying the data via PowerBI is fine (but significant effort), and i want this information available to team leads and support agents. Any ideas?

Cant's select an element to launch a custom bot. Error message: Could not generate a selector. Please add your selector manually. I'm trying to add a custom bot which needs to be launched by clicking a button. When I try too select the element on the website, it keeps throwing up the error: "Could not generate a selector. Please add your selector manually: (Error: Selector was not found.)". This is despite the element having the attribute:<a class="bottom-price-btn theme-btn-2 btn" data-intercom-target="Get in touch">Get In Touch</a> Any ideas how I get this to work?

We implemented the Intercom Messenger in our web site. We love it and it works very well with my customers in US (also in my laptop when I was in San Francisco).when I go to Vietnam, I and my team can't use it anymore. It shows loading forever.And I saw this error in chrome devtoolsDo anyone know this issue? Please give us some advices.

I've actually already brought this to a conversation with Ryan from support, but I'm posting it since it seems there are almost no clear docs on the topic. While implementing Intercom in a React single-page app, I noticed the calls to Intercom('update') (as suggested by the SPA guide) weren't showing in the conversation or contact page until I hit refresh in the Intercom page. The same is true for submitted events.It's actually a bit misleading to have "now" in bright green when the user might have moved away from the current page after initiating the chat. The only place that makes it clear is a single sentence in Events FAQ & Troubleshooting. This definitely needs:clear communication in any place that suggests using Intercom('update') to add a new pageviewsame for event documentationactually an auto-updating UI, since it may be very helpful, besides resolving the misleading information