Fin Product Area

We're currently translating our product to several languages and so the user will only know certain terms from our app in their respective language. We are however not at a point where we can translate all our helpdesk articles. So people will search for something for example in Dutch and it will never show any topic, because the helpdesk it not localized. Did any of you run into this as well? How did you solve it?Also opened a chat with Intercom about this, but maybe someone has some experience to share. I know about the Lokalise integration, but it might be above our budget, maybe there is a different solution, via API or something.

I use dynamic URLs on my site but want to create a Product Tour that launches on every version of that URL. How can I do this?

Hi everyone, I have many series that has to be started sequentially one after another (A->B->C..)Right know, when series A "ends", I tag users with "START_SERIES_B", and I have an entry rule on B based on that tag. That works, but the problem is when users exits or gets disengaged from a series. They don't get the tag so series B doesn't start, and obviously the series chain stops there, and then those users doesn't onboard fully on my product. I'm thinking it 2 possible solutionsTag users when they are disengaged or exits a series: I've chatted with support and they said this can't be done by nowHave an entry rule that says "User has finished, disengaged or exited series X": I didn't find itAny suggestions? Anyone with the same problem found a solution? Thanks folks!  

When Campaigns are deprecated will there be a way to filter/search for who received messages from a certain campaign? How will I be able to view this information? We use this data regularly and this is very nerve-racking for us to not be able to access it

Hello, i just can't find out how to finish my product tour with a shower of confetti. Can anybody help me? Does my tour have to be saved and closed before I do that?

Can I use a different logo for the Messenger? I don’t want to use the default Intercom one.

I am trying to create a product tour for a website, and adding pointers and posts have been working fine until I point to a field in a new window. Then I am not able to type anything in the box below:It is required to type something into "Type your content here..." to save the pointer/post.

When am trying to set-up my knowledge base it gives me this error on accessing this page - https://motilaloswal-help.smallcase.com/p>This custom.intercom.help page can’t be found.No web page was found for the web address: https://custom.intercom.help//p>

Hello, I have 2 tours set up for 2 different sections in our app. We want to launch both tours through the Intercom API.  One of the tours is on a dynamic link (we have a parameter in the URL). In order to be able to build this tour, we set the build on link to an instance of the dynamic link ( with a parameter that was generate by our app when we entered that page ). After configuring the tour, when we went to that specific page ( that now had another parameter) and wanted to start the tour via API, nothing happened.  Can you please help me with this issue. Thank you,Ionut

I want to be able to target people who have reached one URL (the account set-up screens, which are all on the same URL) but not yet reached another URL (which is the post account set up URL). I've looked at creating a Series with an Entry Rule 'Current Page is not...' with that URL being the post account set up URL, but I'm not sure if this is the right way of doing it? Can someone recommend the best way of setting this up please? thanks,Joe

Hi,  I'm french and I would like to include the sign up date in one of my emails : "You are using our solution from the {signed up date}". When i do a preview, it works, but the format of the date is not good : I would like to have the whole date : "le 4 février 2021".  How can I do so ?  Thank you !

In order to better organize a series, I'd love to see more guides functionality + the ability to add a text field as a simple label. I'm working on creating a large "push" series and another acquisition series, and they'll be long and complicated.The guides will help line up and visually organize the blocks, and the text labels will help label large sections of blocks.Both of these together will help with viewing and creating the series, introducing and explaining to colleagues, and searching and editing an ongoing series.

We have custom bots on our website that are getting spammed bombed from Middle Eastern and Asian countries. Blocking those visitors is not working. I can't set a rule to not show the messenger without affecting the Messenger for valid visitors. Does anyone have experience with this?

Hi all! We're attempting to set up a flow by which Users/Leads are tagged with a specific tag when a conversation with them is closed (that tag is then used to add them to a Series). I'm not seeing a rule trigger that supports this flow. Would we need to set up a custom app with the conversation.closed webhook topic? Or anyone have a good workaround for what we'd like to do, which is "when conversation closed, tag user with X"? Thanks!

I want to trigger entry to a Series only after a user has visited a certain URL. If I enter that as a Page Rule in the Entry Rule, it still shows below ALL my users as in the "audience" for this series. I'm thinking that means they are just eligible, but still won't enter unless they visit the designated page. Am I correct?

I have a product tour for a new feature announcement which I don't want to fire on the entire customer base, because we will launch the feature to 10%, then 30%, then 100% of the customer base. I know that Intercom can track usernames but 10% means 10,000 users and I can't manually specify all 10,000 to Intercom or upload a file to Intercom. At this time, I think I will turn off automatic product tour firing and our UI layer will have to see if a user is in the 10% and then fire the product tour on the page. Unfortunately, it shall need to remember who has vs. has not seen the tour. Or is there another way possible? Even on the option above, when the feature is rolled out to ALL users - if I turn on the automatic product tour firing, it will fire a 2nd time for ALL users; correct? I wish for that to not happen. Unless I delete the tour and then build a new one for the next feature rollout.

Is there a way we can generate a report on the login frequency of a user or group of users (that we tag) to study usage patterns?

Hey there! I tried to invite people to my workspace and it says; "We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information.". However, I didn't send any emails nor do anything that broke the terms? I even reviewed the Help Center page and it didn't really help with what to do if denied. I've reached out to Intercom Support 6 hours ago, and I'm still awaiting a reply; I completely understand that it takes at least 2 days for them to reply. Yet, I'm still stumbled on how we failed the process?

Hey everyone ✋ I'm creating a NPS question custom bots, and I wanted to know if it was possible to have an open text field?I want to be able to ask customers why they selected a specific score, and then from there, follow up with thank you message in the next (and last) path. Thanks in advance,Anya 

 Right now we are using Intercom for support and Pipedrive (CRM) for general account management. I'd like for our Customer Success team (who does support and AM) to move to using Intercom solely and leave Pipedrive for our sales team mainly.  The reason for this is that at this point our CS team has moved so much of what we do out of pipedrive and into Intercom. The only real lingering thing we use Pipedrive for is to have a viewable record of emails sent to our users in case any of them emailed us directly (which happens on occasion).  I know there's the option to have our emails forwarded into Intercom, but that's not ideal either because there are plenty of emails we all get personally that don't need to be managed through intercom (and shouldn't necessarily be public).  Basically I'd love to find an app that plugs right into a Intercom user's contact page and shows a record of any emails sent to that user's email address through gmail so that we have

Hi, My Name is Patrick Leow, I am the Assistant Operation Manager located in Malaysia company name FoodMarketHub, I would like to get urgent help on how to transition my WhatsApps to intercom live chat to allow my 4 to 8 agents (Sunset WhatsApps) and import all my clients to intercom and allow 4 to 8 agents who can assist and support the customer at the same time I need urgent help on this. If can please call or message me in intercom

How to i import and chat with my users in intercom

I'm asking because an Intercom support person mentioned that tours only fire once based on the targeting criteria, but if you can add a tour to a bot, it seems like they should be able to be manually initiated by the member/user.  Thanks!

Hello, I have created a Zap to do the following: 1) User creates Calendly appointment2) Filter: Calendly appointment must have X event name3) Lead is created in Intercom However, when I then sign up properly on our side, it is creating a separate user despite the emails being the same and we have then have a lead and a user both with the same email. Is there something we are doing wrong?

Can I use my conversation topics to filter my other reports?