Fin Product Area

hello! I have an error message when I try to set-up a new product tour. It says to check that Messenger is set-up on the URL but it should be normally.Thanks

Could I edit the journey (change journey's structure & node's content) while the journey is set live?

We have different FAQ's for different schools that we deal with. We want the bot to be able to ask the customer what school and then be able to answer with that schools FAQ. How do I go in and program this?

For example, if I enrolled 10 people into a series, and the series had a number of emails over a week, could I change the final email before users/leads get to that stage?  I think previously once users/leads were enrolled in Series any changes would only apply for new users/leads enrolled?

I have a Google domain set up with a business suite attached to it. How do I set up so my emails come from name@websitename instead of Intercom?

Our product has some thick-client aspects that require users to download and install updates and we usually help them through that process. We have a cloud portion where we have Intercom installed. We'd like to run a tour on the cloud portion and then at the end of the tour have the user do something that indicates their interested in updating. Our internal employees would then reach out to the user to work with them. Where I'm running into a challenge is that due to our security stance, we don't store user's PII in Intercom (i.e. their email). We can connect the dots from the user ID on our backend, but Intercom itself isn't approved to store it (yet). So, I'm looking to come up with an easy way for the user to indicate that they're interested without collecting their email address. Best I can come up with is have emoji that indicate interest and then we'd manually review the list of who clicked an emoji to follow-up with them. Any other ideas for how t

Is it possible to update a large number of Users at once? We have a new external field mapping to a People Data attribute, but a quantity of Users need that attribute back-filled. Ideally I'd like to write a script that checks every user if the field is populated, and if not populates the field from a database value. If I could upload a CSV that would work too 😋

Emails in campaigns showed a breakdown of goals by sent, opened, and clicked. However, emails in a Series don't seem to have this breakdown. Curious to know if this affects how you report on the performance of your email campaigns and if this is something that is coming soon to Series.  

Hi there!  I'm currently auditing how our messages are set up (what cadence, when they are triggered, at what date, etc) Short of actually going in and creating a google sheet or Miro Board and manually auditing the flow/timeline one by one is there some way to easily visually map out the cadence of messages, or an integration that does this? Any insight is much appreciated 😀

I've already created the text and setup the outbound chat message yet it keeps asking me to finish creating the chat if i want it to set it live I think it's because the audience is set to One-off instead of Ongoing. Does anyone have any idea when i'll be able to create a time on page rule for One-Off messages?

How to set a delay or time which would trigger a certain message only when a user is online or let's say maybe after 5 minutes of him coming online.

I have that error on my site with that simple script (code from Intercom integration). I don't know if it is an Intercom error or I missed something on the setup? <script> window.intercomSettings = { app_id: "cgltl5q7" };</script> <script>// We pre-filled your app ID in the widget URL: 'https://widget.intercom.io/widget/cgltl5q7#39;(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/cgltl5q7#39;;var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</scri

I have created a top inline banner. When I see the banner on the page, my page doesn't scroll anymore. Once I click on the x, it allows to scroll again, but then the banner is gone 😵 Thanks!

Our app allows users to click "Report" and the main messenger page with the articles and "send a message" should appear. But for the Android app, the user will be taken to a window that allows them to message us directly, which makes the custom bots and the articles lose their purpose. The only time they see the information is when they click "Report" the 2nd time after messaging us. This is a bit annoying for our support team, since we've taken the time to set up the custom bots and FAQs to save time, only for the users to not see them.  I've contacted Intercom's support before and this is specific to the Android SDK. Hoping this can be fixed soon so we can cut down work for our support team. Thanks!

Can we add more than one banner to our webpage with both visible at the same time? One at the top and one at the bottom (floating top and bottom)?

What data is "Country" based on?　Is it such as the IP address when you first registered or last login?

I was looking for the performance of my rules. I want to know how many times have been applied and if it is correctly applied. Thanks

is there a way I can create a rule which would target All users 'except' a certain set of tagged users?

When i click on a button , it should redirect me to my intercom account inbox. How can i achive that?

Hi, We sent an email to 1300 users to sign up for a webinar. the places filled quickly (100) so we're running another. Is there a way to message the same group *excluding* the people who attended the 1st webinar? I've found 2 options on how to proceed but can't see how this could work in Intercom. Option 1 : the Intercom/Zoom integration. But that simply inserts a link to the webinar into the message right? It doesn't actually record who has registered? Option 2: I've exported a CSV list of attendees but again, I don't see how to use this as an exclusion list in Intercom. Any ideas?

I would like to take all my current outbound messages with the same tag and import them into the series so I can start to build a messaging workflow for that tag. My issue is that when I go to copy my current outbound messages into the series section it does not give me the option to link it on to a previous message. For example we send a welcome message when the user first logins in, 1 week later we send a reminder they are half way through their trial. I would like to like these two by removing the current entry conditions for the 1 week reminder and use a wait 7 day function off the welcome message. Can this be done?

Our billing settings and signed contract conditions are different. This also affects invoices. I'm trying to reach anyone on this since August, but we still couldn't set this right. I've tried emails, intercom support chats, and direct approach.I overall love how intercom helps my team daily and hope this issue will be resolved soon :)

In api v1.4 we used external user id to do all the user manipulations. Now in 2.2 to update a user/contact we should use:https://api.intercom.io/contacts/lt;id> <id > is explained in the docs (https://developers.intercom.com/intercom-api-reference/reference#identifiers-and-urls: The company and user objects deserve special mention when it comes to identity for two reasons -They allow you send your own external identifiers When we try calling https://api.intercom.io/contacts/lt;id> with external user id as <id> - we get error 404: {"type":"error.list","request_id":"...","errors":[{"code":"not_found","message":"User Not Found"}]} So either there is something wrong in the docs or we are missing some information. How to properly update user/contact in api 2.2? Do we need to first search for user by external user id to get the "intercom user id"?  

When adding a custom attribute there is a format option called 'List'. Is there any documentation on what it is for and how to use it and I can't seem to find any. Thanks!