Fin Product Area

Recently had to block a user for verbally accosting chat support. Now I'm in need of recovering those conversations for the sake of "receipts". I searched the user but the conversations have been deleted from her history. Is there a way to recover those conversations? They're only 24 hours old.

When I set up my product tour (for a logged in user), I associate each step to an element (& it looks great). Once I click on preview, the steps are no longer associated to any of the elements.

What is worse is we don't know how many more there may have been that we missed! I only learned this because the client sent a follow up email to my email address. Anyone experience this before? How can I troubleshoot and resolve the issue? Waiting on Intercom support but with 24 hour plus wait for a reply..I thought maybe someone here could help??? NOTE: I have tested the support email address and my emails are being delivered. I am at a loss! Help!

I'm seeing the notification "Email can't be sent right now as your workspace is being reviewed", what's going on?

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed" and Intercom chat support has been unresponsive for over a week. How can I resolve this?

Hi team,I tried to add Intercom to our single page web application with the instruction but got ERR_NAME_NOT_RESOLVED in the console. I searched in Help Center but not found the same issue.How can I resolve the issue?

Our workspace has been under review since we verified our domain for outgoing emails. This has been 3 BUSINESS DAYS with no response after I immediately provided the information Intercom requested. It's hindering our business to not be able to communicate with customers about their orders. It says it should take less than a day and yet my message are still Not Seen to support. How long does it take to get any help?

On this new feature release - anyone have ideas on or played with the use of conversation attributes on a non authenticated public page? My use case is to ask some questions (email, product, request type) and then route those conversations to our chat team instead of it being a static webform.

I'm trying to paste text into an article and it is only going in as an image that cannot be edited. Anyone else experiencing this? This is a new issue, I've been able to paste test in the past.

Hello, is it possible to send individual outbound to individuals, without importing a list of users? Or would these have to be imported one by one to send individually?

I am developing an intercom app for my company. As per the code, the app is integrated into inbox. Clicking on it opens up a configuration screen. How to send results object after configuration is completed. Can someone provide me the Node.js code? I need the Node.js code that will be called when the configuration is completed

Hi! Could you help me please? I'm looking for the possibility to combine my saved replies into folders. Do you have such functionality?

How can I help my team get as much context on a conversation as possible before it’s assigned to them?

Can I view certain kinds of conversations, grouped together, in real time in the Inbox?

Can I mark a reply to an auto message as priority automatically if a customer’s reply contains certain keywords?

Can I reassign a reply to an auto message automatically if a customer’s reply contains certain keywords?

Can I mark a conversation as priority automatically if a customer’s reply contains certain keywords?

Can I reassign a conversation automatically if a customer’s reply contains certain keywords? 

Can I mark a conversation as priority if it hasn’t been replied to within a certain time frame?

Can I reassign a conversation if it hasn’t been replied to within a certain time frame?

Can I tag a conversation if it hasn’t been replied to within a certain time frame?

Can I set up my reports in such a way that I am regularly emailed a PDF version?

 Hello, Why my chats is appearing in the dashboard but is not appearing in the app??I mean the outbound chat suppose to be live but it's not working inside my app. Any reason?

Is it possible to extract a direct link to the customer service employee?

So my need is to make sure every word, also the ones with hyperlink, are visible. Let me know ;)