Fin Product Area

Any tips on having people click on a dropdown and make a selection in a product tour? Right now clicking is just flashing the dropdown quickly. I can't advance to the drop-down selected, and then pick.    

Is there a way to scroll on the product tour? A couple items on my tour require scrolling to the right to make it work

It could include a check box list format in the attribute options, so that it is possible to select several options.  

Hello Are there any plans to expand and have more control over the CSAT survey, such as:Controlling how it is sent Deciding when to send it Adjusting the design Customizing the questions Refining the calculation method?

HelloIs it possible at the end of a product tour to ask the user to rate it, or do like a CSAT of this ? Thank you !

Hello, I'm creating my product tours and I have the following question: I have a logical path that my end-users should engage with my product tours: First they must do the product tour A, then the B and then the C. I've write them in a way that at the last step of the product tour A, a post type step, I give a link that directs the end user to start the product tour B ( the url with the product tour code at the end: "?product_tour_id=217376"). And at the product tour B, just like the A, I created the same last step, but giving the product tour C url. In that way, when finishing the product tour A, the end-user clicks on the link to the B, and when finishing it, clicks on the link to do the C, just the way I want. But I noticed that when clicking in the product tour B link, at the end of the A, the last step of the A stills appears on the screen of the URL of the product tour B, instead of starting the tour B. How can I get this done? I'd really like to make this w

I want to display the message count on my custom intercom launcher but I find the count is not being accurately reported by the onUnreadCountChange function until the Intercom widget is opened. When the page is loaded and the handler is initially registered it always returns 0 unread messages until the widget is opened and then it will return the correct number (in this case 2). Here’s an example of what is being logged to the handler before (on load) and after the intercom launcher is clicked. Once clicked the handler receives the wrong number of messages (1) before finally returning the correct number of unread messages (2).import Intercom, { shutdown, onUnreadCountChange, update, showNewMessage, hide } from "@intercom/messenger-js-sdk";// rest of react setup ....useEffect(() => { const initialize = () => { Intercom({ app_id: INTERCOM_APP_ID, name:<redacted> created_at: <redacted>, custom_launcher_selector: '#support',

Hello, The feature “Let Fin introduce itself” is only available in the Fin over Chat settings but it isn’t available in the FinAI configuration for workflow. It would be better to have this feature (even if it’s disabled by default) so that visitors/users know that they can ask a question.

Hi, recently updated to react native 0.76, so using MainApplication.kt instead of java. The react native docs only have guidance on .java version of react native. This is my stab at initializing the module. In app when I try to present the intercom messenger it errors out with “Content could not be loaded” with no error message or logs.```import com.intercom.reactnative.IntercomModule``````override fun onCreate() {super.onCreate()SoLoader.init(this, OpenSourceMergedSoMapping) // Initialize SoLoader first// Initialize Intercom after SoLoaderIntercomModule.initialize(this,"apikey","appkey")if (BuildConfig.IS_NEW_ARCHITECTURE_ENABLED) {load()}}``` This setup is unfortunately not working, but works perfectly on iOS. Any ideas? 

We activated the “If customer has been unresponsive “ workflow in our chat conversations. How can we interrupt this workflow in cases where an agent needs to snooze the conversation because they need time to research or they need to consult another department? This is what we are trying to achieve:Agent will send a message asking for more time to solve the problem Agent will snooze the conversation Either of these can happen: a). Conversation will automatically unsnoozed and will stay on Open Inbox until a teammate picks it up b). Agent will manually unsnoozed the conversation and proceed to assist the customerWe are trying to avoid the scenario below where we tell the customer to wait, and yet we send them a follow-up because we haven’t heard from them😅 

Hi Everyone, I'm Sachin Duggal , and the owner of a bags manufacturing business. I’m planning to launch a new product soon and want to create a waitlist for customers who are interested in being among the first to try it. I’m aiming to send a message to a specific customer segment and collect a "yes" or "no" response for joining the waitlist. Then, I’d like to prioritize the users who clicked "yes" first and release the product gradually to that group.Has anyone set up something like this before? I’m considering using Intercom’s method with Fin Copilot as an example. What would be the best approach to achieve this? Any tools, integrations, or tips for managing a beta waitlist effectively?Thanks in advance for your help!Sachin Duggal

Hi Everyone, My name is Sachin Duggal, and I lead a growing enterprise in the bag manufacturing industry, dedicated to quality and innovation.I’m about to launch a new product and want to create a beta waitlist for a segment of customers. Here’s my plan:Send a targeted message to customers, asking them to join the waitlist. Collect “Yes” or “No” responses to gauge interest. Prioritize access based on the order in which customers opt in.I’d like advice on the best tools and strategies to:Collect responses efficiently. Manage and organize the waitlist. Gradually release access in a systematic way.Has anyone done this before? Any tips, tools, or examples would be a big help!Looking forward to your suggestions!RegardsSachin Duggal

Hi all, some of our clients feel uncomfortable with rating conversations for both Fin AI and human supports every time they open the conversations with us. Is there any way we could turn that off for specific users?  

Hello,Is there any method or setting to have Fin provide a shorter answer initially, and give the user the option to ask for it to elaborate and provide a more detailed response? Currently, the bot is providing answers that are too long and overwhelming. Any solutions or adjustments we could make to get closer to this goal would be appreciated!Thanks,Jason

Dear Sir / Madam, We are developing an integration with Intercom via the API and events. Recently, prob starting about 1 - 2 weeks ago, we noticed that Intercom send 3 copies of every event. We followed the guideline to send back the ok() on every event we processed, but somehow the duplicate events still come on every event. Did the guideline change? This used to work well but something seems to have changed recently. Best

Hello!I’ve encountered an issue after integrating "Jira for Tickets" with Intercom. I created a custom attribute called "Screenshot" with the intention that when a file is attached in Intercom, it would automatically appear in Jira. However, the file doesn’t seem to be transferring over to the Jira ticket.Could you please advise on how to properly configure this so that attached files are successfully synced to Jira?Thank you in advance for your help!A done task in jira:Screenshots: No 

Hi,So I have connected WA to intercom and I got it all set and connected, I have created a template and it got verified. The issue, when I send WA template to a lead, the message doesn’t deliver correctly to the lead. I have checked with the intercom team and they are on it yet this issue took too long and we are in need for this feature in which we start the conv. with our leads.Thanks you for your help.

I'm curious if anyone has been able to find a way to display/hide help articles at the collection level, rather than at the article level? We have several different products and don't want to show all help articles to all users. We can use audience filtering at the article level, but that is too cumbersome to maintain with so many articles. Thanks!

Hello!It looks like the reporting is going to be changed soon. The report for tag totals by month is somewhat limited, and it seems this is no longer going to be available beyond just listing 10 top tags used along with their total number.With the new layout, how can one download the conversation tags and total number used for the entire month, not just the top ten the new report shows?What I am finding is you’d have to download the conversations, sort by conversation tags, and then manually count those tags using this new layout. Is that true?? That just feels like this is making more work to produce what was already easy to pull on legacy reporting.Perhaps it’s my error and I am just not seeing this as being available in the new format, it’s entirely possible the report is available, but I am just not finding it on my end.Thank you so much for any assistance you might have and guidance. 

We have enabled the setting to prevent Customers from changing their rating after  a set time (1hr) but this does not seem to extend to conversations that have not been previously rated. We have had a few instances of disgruntled customers going back and rating chats from days prior. Is there a setting to prevent this?

Hi everyone,I’m Sachin Duggal , and I am the owner of a bags manufacturing business. I’m looking to use Intercom workflows to effectively re-engage inactive customers. My goal is to identify when users become inactive, set up personalized messages or campaigns, and automate follow-ups to bring them back.Can anyone share strategies or best practices for using triggers and actions within Intercom to make these workflows effective? Also, any tips on measuring the success of these re-engagement campaigns would be really helpful.Looking forward to your suggestions!RegardsSachin Duggal

Hi! I wanted to check in if it’s possible to get the File for the Default Notification on Intercom?Would be nice to have it, looking to so a meme with Jack Nicholson The Shining movie scene Thanks!

is it possible to make or see in some place, when we call, in which time zone by code the client is? 

I'm using the intercom api to create and respond conversations of type email, when I send messages as an admin using HTML, some HTML components are stripped, as a result clients can't see the HTML formatted correctly when the email is opened, like i gmail for instance, why is this?

The video I’m tyring to embed:https://infovolttime-my.sharepoint.com/:v:/g/personal/info_infovolttime_onmicrosoft_com/EeMaRjgK8mNJkhK8bIMM3bkBv30-QY394_Er8t6iZSWtcQ?e=7TOtmG&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0%3D What I see in the article editor:When I try to publish the article: I can publish the article if I remove the embed section..