Fin Product Area

How can I create a chart showing the number of users versus the number of tickets in the Intercom tool?

How can I assign owner to a company? We are a B2B business and our reps are each assigned to a group of companies. We can assign owner to contacts but those change often and we need to segment companies by their account owners. Thanks,

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.  

How do I use Smart Replies?

Hi! I’m starting to explore using the API to serve help center articles is a way that gives me more control over design. Are there any examples of other sites who have done that -- or documentation?Context: The help center doesn’t really meet a few key needs -- most importantly being able to add a sitewide disclaimers/disclosures. Ideally, we’d put them in -- or just above -- the footer. And we’ll need to update them from time to time.At present, it seems the only way to add them is to do it article by article, but that approach pushes related content out of view, and creates some real headaches if we ever need to make updates.Is there a beaten path to follow when it comes to making help center design your own?Thanks! 

How can i change this domain?

How can I dynamically insert an external link in the user ID field on the contact page, so that clicking on it directs to another website? 

Hi there!I have an event that identifies a user who is in checkout page, and I have another event that is triggered when a user makes a purchase. With those events, how can I make a serie related to abandoned checkout?I want to send an email to users who saw the checkout but did not purchase.

The red badge is not showing when I publish a new news item even though is set the switch on that says "Show a badge on the Messenger Launcher"

I have allowed FIN to respond to some of my chats that are part of series and I would like to understand how many conversations are being resolved with it. How can I filter these conversations?

We’re just starting out with Intercom and are currently completing internal testing of our support chat workflow. One suggestion we’ve received from a tester was to label previous conversations so our customers can easily find a specific chat in their message history. Is it possible to label or tag conversations that will be displayed to the customer?  

Hi, I’m Darshan Hiranandani, Could you please share your detailed suggestions on how to ensure user-friendly navigation with reply buttons within Custom Objects? Your insights and experiences would be greatly appreciated!

Trying to configure SAML with Google Workspace and faced some difficulties.According to the doc:You’ll need to include this to configure SAML SSO with your identity provider.....- Encryption- AES256_CBC with this certificate:It is not clear from the document which setting this encryption must be applied to, but I assume that Intercom is expecting to receive an encrypted response from the Google Workspace IdP.The problem is that the Google Workspace SAML IdP does not support such an option. It can sign the assertion with its own certificate if needed, but it cannot encrypt the response.I also experienced a bug in the SAML configuration validation flow. I was able to pass the test and save the configuration as valid, but authentication via SAML is not working.On the Google Workspace side, I can see events of successful logins in the logs labeled SamlLoginSucceeded.At the same time, Intercom returns `We couldn't log you in because your identity provider returned an error. Contact your adm

Hi,  I have set up a workflow that triggers when a teammate assigns a conversation to a team, it then sends a slack message.  but the slack message being sent shows the following:  Is it possible to change what is sent?  The Slack channel doesn't need to know the event, only that the conversation has been assigned.  Please help!  

Hi,When a conversation comes in, intercom assigns it to a ‘company’. I would like to a different company. How do I do that?(I’m focused on Users, not leads)

How can I change the font family of the messenger? 

I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.Is that possible and what am I doing wrong here? I receive information about all the closed convos with a review, not only the ones below Great.Also I would like the notification from Intercom in Slack to be more informative, how do I do that? 

Hey everyone I am trying to setup a custom workflow that opens when users click on a button I added this class name to the button “workflow-trigger” and it works well when the button is directly visible in the page. My problem is that I want to display this button dynamically inside a modal. In this case the workflow doesn’t trigger and I suspect that it’s because the button is not available in the DOM immediately. Could this be the case? If yes is there another recommendation to trigger a workflow on a button click?

Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?

Could anyone suggest me the best VOIP Integration for Intercom in 2024 ?

Hello brains trust! I am trying to find an easy solution to take a property from Hubspot and put it into a Company Custom Attribute in intercom.I’m using Zapier and everything is going well until I get to the “Company” in the action.My flow is this:Trigger: Property update hubspot.Only continue if: property matches what I want.Find company in Intercom.Action: Update company in intercom - for “Company (Required)”, I point it to the “Company Id” from my find.Then I get an error: Failed to create a company in IntercomThe app returned "missing 'company_id' parameter". This exact workflow works if I were to tag a company, so the ID definitely matches up.I’m at a loss - is this just not possible, or am I doing something wrong? Halp! Thank you!!

Hello everyone!I often need to copy large snippets of code that users send to me via messenger for debugging.Is there an easy way to select the content of the message to copy and paste it somewhere else? Cmd+A doesn't work as that shortcut is already reserved. Thank you in advance!

My support team is cc’d on a notification email that is task-oriented for the recipient.  We have to check on the status of that task and sometimes there are additional internal steps our support team has to take. I’d like to automatically convert the email notification to a ticket so we can track it as a task-oriented function on our team.I do not want to use a Customer ticket type because the recipient does not need to be aware of ticket and I cannot find a way to turn off sharing to customer recipient. I’d prefer to use a back office ticket but it doesn’t seem like workflows will Convert to Ticket or Send Ticket from an email, only chat based messages.  Any suggestions on how I can make this process work automatically versus manually?  

Hey!I am seeking to report on ‘Teammate Away Mode’. Currently Intercom Reporting allows this, however it is against a Calendar period rather than my set Business Hours period.(See image below). I need to calculate how much time and agent spends away within our set business hours.Thanks!

Is there a way to expire a HMAC hash for identity verification? How long does the hash last if the secrets are not rotated? Rotating a secret requires downtime so it is not ideal. If a HMAC signature is leaked, it can be use by anyone to impersonate a user. Unless I am misunderstanding..