Fin Product Area

Hi,We have users accessing Fin directly from our application via a chabot window. Is there a way to make Fin accessible directly via Slack so users can ask their questions directly without having to be connected to our platform?Thanks,Paul N.

Hi! Our workspace was suspended for unknown reasons. No information could be found why or how we can revoke it.Please contact us via support@ocenka.mobi 

Hi!I want to show a banner for 24 hours using an API call. (Use case: inform customers about a specific event start and finish, for example, maintenance windows, and that even will happen frequently so we want to automate this process)I created a banner manually and added a rule to trigger it on an event I can create through the API.The problem is that I want to show the banner only for 24 hours and then, disable it.I did not find any API call that allows me to do so and the stop sending date does not cover a delay from creation.Is there any way to do this?Thanks!

We have a dashboard with all our KPI:s in Mix Panel.Is there a way to send a response from an Intercom Survey as an event to Mix Panel?The goal is to be able to add show the survey results in our Mix Panel Dashboard together with our other data.I have looked into Zapier as a solution but the “Submitted Survey”-trigger for Intercom is not available in Zapier.Any work-around for this?

 Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything.   

We need to be able to remove or at least change the text on the bot messenger that says ‘Ask a question’. Can anyone explain how to do this please? We’re only using intercom for outbound communications so people can’t ask us a question,  Also, how can I remove the typical reply time. I’ve turned off the ‘share your typical reply time’ in the bot settings.  Thank you!

Currently on a growth subscription plan and wondering if this plan includes intercom inbox subscription? Or does that need to be purchased separately? Looking to integrate Microsoft Teams and Intercom together. As we would like to split sales and service-related queries.Thanks. 

Exactly what the title says - where I work we’re having a spate of conversations that aren’t meeting SLAs, but I’m not sure if they’re being assigned in a timely fashion so I would love to see WHEN something was assigned. I thought turning on ‘View Conversation Events’ would help, but that’s only showing when automations are running, not when the assignee was changed.  Thanks!

I was wondering, how exactly FIN using PDF files as a source of data. Is it the same as help portal where FIN reads, interpret the data and use it to compile answers or can it be used as Snippet? Example.Can I create a PDF file where I will list info in the following format If the customer asks “xxxx” question or its variationThen use this as a base for an answer - “yyy”I basically want to eliminate snippets with it. Use PDF file to gather all the snippets, then translate each PDF file to multiple languages and upload them altogether. Covering 2 points - managing multilingual content and uploading snippets-like instructions in a bulk. If Intercom team can take a look at it and let me know if it will work, that would be swell. And of course, if someone else tried this, plesae, let me know :)

how to create banner that will run for 3 days on the 10th day after they signed up intercom. So that I wont have to create banners for each day.

For my Zoom integration to work they require a URL for real-time support. Is there a way to get a URL that directs to our company’s intercom chat?

I’ve imported a csv file with a number of users on without realising some of these people were already leads, they should never have been leads in the first place but as they were I now have multiple email address and names. Is there a way of merging these leads and users in bulk?. 

Why is a user matching the wrong rule block in a series?A user entered a series correctly, but when passing by a certain number of rule blocks, it matched with the wrong one, due to a signup role attribute. I would like to know what might cause this and when will we be able to filter users by series they entered, instead of having to tag them.Thanks

Every time I click on an element in my product tour, this element leads to a new page instead of just letting me add a pointer to the button itself. Any tips to just grab the element and not have it click me through to the next page? Thanks!

Hello Team, Please help to fetch the Report to check the Active and Away status on Intercom for my Team.  Also, please help how can I get Unique response timestamp based data for all the conversation TMs are having.

Hi, is it doable to create a chatbot based on a text response?Example: Type “Now” If you would like to speak with someone in our team now → bot displays phone number to call  Type “Later,” if you prefer to schedule a consultation → bot displays Calendly link 

After installing and setting up intercom in a react native project, android build fail.I’m getting the following errorExecution failed for task ':app:mergeExtDexWatuDebug'.> Could not resolve all files for configuration ':app:watuDebugRuntimeClasspath'. > Failed to transform play-services-measurement-api-21.4.0.aar (com.google.android.gms:play-services-measurement-api:21.4.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.status=release, org.gradle.usage=java-runtime}. > Execution failed for DexingWithClasspathTransform: /Users/emmanueltochukwu/.gradle/caches/transforms-3/fceb8847abe1dd3732979c14af3f21a7/transformed/jetified-play-services-measurement-api-21.4.0-runtime.jar. > Error while dexing. > Failed to transform play-services-measurement-api-21.4.0.aar (com.google.android.gms:play-services-measurement-api:2

Hi all, First time on the community. Hope this is the right place to ask this question.Has anyone come across the following message, when trying to access their inbox?“An error occurred while loading your conversations”  Any help would be appreciated. My team’s currently unable to access any of the waiting messages!Cheers,Suja

I'm currently working on configuring conversation routing through a workflow. Currently, I find myself inputting multiple reply buttons for each potential customer inquiry. I'm curious if there's a method to establish a dropdown list that customers can easily click on to select a topic, akin to the image below. I appreciate any insights you can offer. Thank you! 

Hello guys, I have been trying to create a custom launcher in navbar using GTM and so far I have been able to get the results. The real problem is I am not figuring out how to display the notification count on the launcher. I am new to the Intercom and GTM is so I feel like I am missing something very obvious or not educated enough on this topic. In short, I just wanna know how I can get the notification count.

Can we send calendly appointments with CBots?

Why the heck did iOS push notifications stop working for our entire team? Are you having some kind of outage? This is really untenable for us. Desktop notifications work fine, not sure about Android. But everyone on iOS stopped receiving notifications. Fix it for gods sake. Holy crap Intercom is buggy.

Hi there,I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?CheersSteve

I’m trying to trigger a desktop tour for all users who join the platform. People are being matched with the tag that I’ve created and being seen by Intercom, but it’s not triggering the tour. See attached. Any help is much appreciated  

I created a post and set the rule of “Stop sending on Tuesday Nov 7, 2023 at 4:00PM Los Angeles time’ under Frequency and Scheduling. The Post wasn’t stopped on Nov. 7, 2023. I had to manually put a pause on my post on Nov. 9th. Is this a bug? What how should I put a time frame to limit the length of my post?