Fin Product Area

Message goals should be able to target segments or allow for the same filtering and/or options used to build segments. Limiting users to just one binary goal creates a lot of bad reporting for us. Has anyone found a way around this?

Hi can I use a custom action and/or custom object in a series (not in a bot).  ex.  I would like to send an email after fetching data from an external API using a GET request.  This action will be triggered by the user’s place in the series, NOT by them sending a message to us.   

I’m passing the window.location.hostname to intercom as custom_attribute as Intercom(“boot”,{appId:”myappId”,myHostName:window.location.hostname}.in Intercom article , I want to access that myHostName custom_attrubute and append the path likehttps://{{myHostName}}/pathtospecificpage.like above I’m expecting inside an article , as my app will get deployed in different environments like dev,sit and uat, in that case inside intercom article appending the myHostName is must as per my requirement . but currently intercom is not supporting to pass custom_attributes . But this feature is much needed for my requirement.so please help me to resolve this issue.

Hi,We work on Android Native with Intercom version 12.4.2.implementation 'io.intercom.android:intercom-sdk-base:12.4.2'We received the app crashes on our Play Console. The error message was:Please help us provide the suggestion for this issue.Thanks

Hi,Is it possible to detect the Messenger was dismissed on iOS, so that we can call another method right after the user is back to our app?

Hey!1 - When an article is unavailable in a certain language, a default message appears.Can this message either be edited (e.g. adding “Try searching with English or another language set as your Help Center language”), or could there automatically be suggested direct links to this article in other languages if available?2 - When users use the search bar with keywords in their native language (e.g. German), but the help center is set in another language (e.g. English), it can happen that they will not see search results, even though there is content available if they searched with the right language set.One workaround that we think about is to add placeholder articles catching the most common keywords, then forwarding to the right version from there – but: not scaleable, lots of manual work.Instead: Could Intercom suggest that there are no results for this search in the current language, but there are in another language?What are possible other workarounds?Looking forward for ideas &amp

So, my requirement is that I want to start a series for a user when a tag is added to them. Let’s say I add the tag user-email-not-verified, and they get added to a series (which will walk them through the steps to verify their email) However, I’ve not been able to figure out how to do it yet without using events. Can anyone please help. 

We would like to send transactional emails using your Visual Email Template editor, but include attachments (like say an invoice) to the Email? Is this something that you support either via your web application or API?I know that we can add a file to the editor but we need a way to attach a PDF file we generate on the fly.

Our company has a platform that multiple clients are using. The websites they have are the same for UI elements and functions, but each client has a different URL. We want to realise product tours and checklist once and apply them across different tenant (clients with different URL). Is this possible?

Hey everyone 👋🏼,Does anyone know how can i check what is the percentage of users who fill in the CSAT survey out of the total number of closed conversations? i’m trying to build it in a report, but can’t find the right formula.

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ? 

Hey, Youtube allows you to link to a video starting at a certain timecode. Are there any plans to not strip that parameter and allow sharing videos this way?

Is there any way to continue a numbered list in an article if you need to insert a screenshot or a callout in the middle of the list. The numbering always returns to 1. I have resorted to actually having to type in numbering which is obviously not a great way to maintain documentation. 

Can the default message for articles that are hidden behind login can be changed? 'The page isn't here anymore' is bad user experience, especially for client user type. They are shared a link to learn more and they see with bold ‘The page isn’t here anymore’ and with really small font to maybe try logging into the platform.

We want to trigger a custom app handler based on the link/button user clicks in the in-app message (web app). We do not want the user to navigate using this link, we rather want to get this event and react to it the way we need. How to do it? I.e. we want to open some particular page in our web app with some param. But messenger only allows us to insert link and users to navigate to those links directly.

Hi,I’d like to have new visitors (leads) to enter their name (via attributes) when they enter the chat.I think I was able to do that with Simple Qualification.But it is not showing in my messenger.I’m on trial, going to Starter soon.Qualify Leads is set to “on”. Jan 

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

Any tips or best practices for announcing the new messaging app within the product? I tried putting a tooltip above the messaging app but ran into an error. Any ideas you have would be greatly appreciated?

I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket.  Is there a way to do this?

We use phone number and system ID to distinguish contacts in Intercom, most of our users don´t have email address set. It's not possible for us to use CSV import feature to update our contacts, because email is mandatory.We have 600k records where we need to update attribute name from our system name to empty name as we are planning to start using Intercom Messages and our system name is prefilled in every conversation, which is not desirable behavior.The only option we see is to use REST API to update each individual order, sending 1 request per contact. But by doing that in single migration we will soon hit API calls limit, also we will disrupt our regular Intercom integration.Dear community, is there any other ways for us to perform such an update in Intercom?Maybe someone from devteam could help us updating this internally for us?Maybe we can use some bulk update API call we can't see for now?Maybe it is possible to have email field not mandatory for CSV Import for our account? Tha

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user.  Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?  

I am using custom intercom launcher and want to use it in 'French' language. Therefore, I am using 'language_override' option. But its not working.Here is my code snippet:    $intercomProvider.appID('MyAppId');        window.Intercom('boot', {            app_id: 'MyAppId',            custom_launcher_selector: '#DM_custom_intercom_launcher', hide_default_launcher: true,            language_override: 'fr',        });

We’re trying to add Intercom functionality on a website that holds all the functionality inside an iframe. We’ve installed the Intercom Messenger on the same iframe level, but when trying to add a Product Tour or a Tooltip we get the following error: “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.” As the URL we’re using a src attribute for the iframe.Please advice if this approach is supported and what URL should we pass in this case when designing a Product Tour/Tooltip functionality.

Hello Intercom team,I am Shubham from Webgility company.We are using your Intercom service in our online application with the attached plan features.We are trying to initiate the intercom chat for our customers, whenever any error comes in the app, with an auto-populated message in it. And for that we are using the javascript function as mentioned in your api doc -> https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomshownewmessage.This is working as expected on your dev environment. On dev, the chat pop-up opens with an auto-populated message in it. But on production, it is just opening the pop-up and not auto-populating the message we are passing in the method.Is it due to our plan features or there is something else we are missing?