Fin Product Area

Hello,does intercom have a feature, where a customer opens messenger to text you and asks whether they want to text you as a guest or use facebook messenger? like that:if yes, how?  

When I run this method the Intercom screenis called normally and with the text I define.After opening the chat and sending the predefined message the bot goes into action with the messages to give us more context about the chat.After the second interaction, the chat returns with the same message as before.In theory, this behavior is wrong, it should only bring the text to the first interaction Attention to the input! 

Is there a way to revert back to the old inbox?

Hi, I am building an integration inbox app. When I tried to get the access token / eagle token without authorization, and always got error 401. I see inside the documentation that there is no explain what kind of authorization that we can use to get the access token. I’ve ever tried using Authorization :  Bearer using the code that we got and Basic method using the client_id and client_secret. But I still got error. Please help, what should I do. Thank you. 

Is there any way of setting the messenger to floating so that if somebody is reading the instructions they can move it out of the way of entering data? 

Hi there! I’d love to hear how others in the community are surfacing all things onboarding data to their Support Teams who answer requests through Messenger! We use Messenger as our primary support channel today and I’m looking for inspiration to see what types of data, tags, views, automation, you name it people are finding value in today.  This was spurred by the fact that we’re implementing a brand new onboarding platform (GuideCX) and have a nice little integration w/ Intercom setup through Workato.

We have a dedicated team that is handling conversations escalated to them by T1 agent. This means these conversations have already received the first response. I'd love to be able to set up a rule like this -> If a conversation is assigned to X inbox then Apply SLA. Ideally, I would like to skip the " When" when setting up this rule but not sure it's possible. The reason why is that those conversations are not considered " new conversations''. Do you have any recommendations on how I can achieve this? Thank you

Hi there, We are currently setting up our NPS scorer within Intercom Surveys. But, we are having trouble figuring out the best way to send this survey to a limited amount of customers each day (so, in batches). This is because we want to have an idea of our NPS score throughout the entire year, and not have this survey sent out to our full customer base on the same day. Because this wouldn’t be representative if the satisfaction on that day is lower than usual.  We do want to keep everything in one survey to make sure the Survey Report is insightful for all NPS responses. I hope this makes sense and that someone can help us out 🙌

How do I embed Vimeo videos to tooltips? I have tried embedding the video as well as downloading the video and uploading it as a video clip?

Hey,  We would like to add a button in our app pointing to News tab in Messenger like Intercom does on the bottom left of its own app. How would this be possible ? Also is there a way to know when there is a new post in the Newsfeed so that we could highlights more clearly this news in the app ? Thank you

How do you filter web sessions to sessions that occurred in a specific timeframe? Right now it seems that web sessions are all time, but we are interested in pulling a report of users’ number of sessions in the last 30 days. Thanks!

Is there a way to have different priorities?E.g.: Normal priority and VIP priority?

I have set up some rules that send notifications to specific Slack channels that we use internally, when a conversation has not received a reply within a set time period. I found these rules Paused this morning, where I had set them live myself (and notifications were working). Does anyone know if there is a log of user actions on Inbox rules that would help me figure out which one of my team did this? 

Hi there - I’d like to get an email each week of the users and companies in custom filtered lists in the Contacts section of Intercom. For example, which users or companies are slipping away each week? I feel like there’s gotta be a way to do this but I can’t figure it out. I get the daily emails which include the default company slipping away logic, but I can’t figure out how to modify that. 

I’m currently trying to connect my react app with the chatbot, but as far as I saw in the documentation they mentioned something about an APP ID but I can’t find it.

I’d love someone to explain to me like I’m 5, how Guided Users work. If I do a 5 step product tour, then that counts as 1 guided user if they go through all 5 steps right? What about if there’s a checklist and it links out to 5 different product tours? Would that be 5 different guided users or 1 guided user?This is real time footage of me right now:  

I added an image to a post. It renders fine in preview, but does not show at all when I set it live. There is only a large blank space where the image should be. The image is a .png that does not exceed size restrictions. Appreciate any advice.thank you!

Hi all, I’ve a scenario, we have 1000 customers and those customers are divided into 10 people/group, so I’m looking for a rule which can automate the process of assigning the chats to correct person/group. For example, If someone from pool 1(100 customers) starts a chat it should land into a specific team. So I’m looking for attributes which can help setup this in bulk. Currently, I can apply a condition where company name is X or companyID is X then it lands into specific team, however, it won’t let me add all of them in one go by separating them with comma or ; or anything else. Any help would be massively appreciated, thank you!

If I’m on paid plan and I can use Workflow feature limit, so I would like to know that whether Intercom limits the number of rules or triggers I set live?

Hello All, We have open conversations that are two years old and looks like the inbox rule can help only with future conversations. We are looking for something that will let us close old open conversations. If you had the same situation, please let me know how you handled it. Thank you!

I am trying to implement the localization of the Intercom messenger by domain, based on this article: https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager. I have multiple domains with the same GTM.I created three tags for each domain, and as a custom attribute, I added "language_override" with the correct language. However, it works inconsistently. When we test this feature, sometimes the language is set correctly, and sometimes it is not. We have tried it in many browsers, devices, and on the BrowserStack platform, deleted cookies, but we could not achieve consistent resultsWhen I check in the console, the "window.intercomSettings" "language_override" attribute is set correctly: {app_id: "xxxwdq", language_override: "en"}.Here is screen of my tag configuration. Do you have any suggestions on how to fix it?Thank you!

We have been in the process of setting up a custom bot using custom actions. Yesterday this worked like a charm, following the docs: Today, this “Custom Action (using API)” option is no longer present for any bot in any of our workspaces. We only have 4 and they’re all in draft mode. We’ve subscribed to the Custom Bots Add-on. This was working at most 24 hrs ago.Have we done something to disable this? Is it just broken?

Can Intercom share instructions for setting up subpath for help center using Cloudflare? I see only instructions using Cloudfront. https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6#how-to-configure-subpath-using-aws-cloudfront  

I cannot set a product tour live. It stays in "Draft" and I cannot click "Set live". It tells me "Finish your tour before setting it live" Trying for hours now.

I would like to include estimated business size as found in the user profile with my NPS export. Currently when using the NPS export function, it appears ‘ canned’ or standard format, I can’t add in fields? Do you know how I can review NPS data by customer, including estimated business size?We have this field populated from Hubspot datascreen shot below for field reference - I would like to see this with NPS such that I can better understand NPS by business type