Fin Product Area

I added an image to a post. It renders fine in preview, but does not show at all when I set it live. There is only a large blank space where the image should be. The image is a .png that does not exceed size restrictions. Appreciate any advice.thank you!

Hi all, I’ve a scenario, we have 1000 customers and those customers are divided into 10 people/group, so I’m looking for a rule which can automate the process of assigning the chats to correct person/group. For example, If someone from pool 1(100 customers) starts a chat it should land into a specific team. So I’m looking for attributes which can help setup this in bulk. Currently, I can apply a condition where company name is X or companyID is X then it lands into specific team, however, it won’t let me add all of them in one go by separating them with comma or ; or anything else. Any help would be massively appreciated, thank you!

If I’m on paid plan and I can use Workflow feature limit, so I would like to know that whether Intercom limits the number of rules or triggers I set live?

Hello All, We have open conversations that are two years old and looks like the inbox rule can help only with future conversations. We are looking for something that will let us close old open conversations. If you had the same situation, please let me know how you handled it. Thank you!

I am trying to implement the localization of the Intercom messenger by domain, based on this article: https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager. I have multiple domains with the same GTM.I created three tags for each domain, and as a custom attribute, I added "language_override" with the correct language. However, it works inconsistently. When we test this feature, sometimes the language is set correctly, and sometimes it is not. We have tried it in many browsers, devices, and on the BrowserStack platform, deleted cookies, but we could not achieve consistent resultsWhen I check in the console, the "window.intercomSettings" "language_override" attribute is set correctly: {app_id: "xxxwdq", language_override: "en"}.Here is screen of my tag configuration. Do you have any suggestions on how to fix it?Thank you!

We have been in the process of setting up a custom bot using custom actions. Yesterday this worked like a charm, following the docs: Today, this “Custom Action (using API)” option is no longer present for any bot in any of our workspaces. We only have 4 and they’re all in draft mode. We’ve subscribed to the Custom Bots Add-on. This was working at most 24 hrs ago.Have we done something to disable this? Is it just broken?

Can Intercom share instructions for setting up subpath for help center using Cloudflare? I see only instructions using Cloudfront. https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6#how-to-configure-subpath-using-aws-cloudfront  

I cannot set a product tour live. It stays in "Draft" and I cannot click "Set live". It tells me "Finish your tour before setting it live" Trying for hours now.

I would like to include estimated business size as found in the user profile with my NPS export. Currently when using the NPS export function, it appears ‘ canned’ or standard format, I can’t add in fields? Do you know how I can review NPS data by customer, including estimated business size?We have this field populated from Hubspot datascreen shot below for field reference - I would like to see this with NPS such that I can better understand NPS by business type  

Trying to integrate SSO with azure ad and currently get this error The response from your identity provider didn't include firstName and lastName. Add these attributes in order to continue.

When evaluating the headers of our Help page, help.caredove.com, the results come back indicating a missing header for Strict-Transport-Security. I used Probely’s Security Headers page for this test: https://securityheaders.com/Is this something that I can change in our Help page configuration? If not how can I go about getting the header changed?The scan shows up 2 additional missing headers, Referrer-Policy & Permissions-Policy, but those are relatively new and do not penalize us as much at this time. Thanks, rob

I’d like to be able to upload templates to Intercom that can be used for SMS and Surveys. Is this possible, if so where would I do that?If this isn’t possible, can it be added as a future request?

It is necessary to remove from this client all the companies assigned to it. How can I remove them all at once?There is a user who is in more than 100 companies. Go to each to delete a very long time. How can I delete all at once?   

I am currently making some changes in product tours I already have setup, after editing all the steps I click “save and close”, but the changes I made go back to the original. Am I doing something wrong?

Hi all,We are currently setting up product tours for our platform and we are running in some issues when it comes down to switching pages.We use a combination of ajax loaded pages and real redirect to new pages. The ajax loaded pages work fine. But when I’m redirecting to a new page to continue the tour the tour is reset to step 1 or sometimes step 2.We already checked if the selected element is available in the new page and also set the “navigate to” in that step.Has anybody any idea?And another strange thing: after restarting the tour again it works fine ...

Hello, I currently created a segment called Inactive Users which basically are the ones who aren’t active in the last 30 days and I have around 10K+ users that I want to directly delete permanently from Intercom. I checked this article https://developers.intercom.com/intercom-api-reference/reference/deletecontact but since I am not a technical person, I was wondering if its possible for someone to guide me in the steps needed to get the job done.

My team sometimes starts a conversation to send an outbound email to a client to follow-up. When doing so, multiple iterations of the contact will show up sometimes when typing in the email address. Some iterations will only send a chat and others will send an email. If the outbound message goes out as a chat, the client will only see if they log back into our site and the chat pops up. The email after 3 minutes does not trigger. Is there any way to prevent this from happening? Either by disabling the ability to start a new conversation through chat, or to trigger the outbound chat to go to their email? 

I see two options: Product trigger or content/attribute/event rule. I’m unsure if both of these are necessary to resolve each step automatically. I want each step to resolve as soon as the user clicks the CTA button. Which settings do I need to update to make this happen?

how do I disable the chat but keep the messenger (so users could use help)

Dear reader,At ValueBlue we reach out to users of BlueDolphin, asking them how likely the are to recommend our tool, by the use of your sulution, Intercom. Ideally, we allow users to select: 'do not show me this message again', but as far as I can find out, that is impossible. How do we allow our users to 'no longer show' a specific ‘Intercom’-message, and thereby, improve the quality of NPS-research?Thank you in advance for letting us know. Fleur    

We currently have a use case where certain data that comes into our Intercom Workspace via a single channel (ie a certain email address forward) needs to be kept secure/ private.  These tickets specifically relate to financial customer information and simply need to be routed to a single user in our Workspace for triage.  No other user should be able to see the information in these tickets, only generic stats.  In addition, this User is often assigned tickets within our Workspace from other users and/or via chat with answers to more benign questions like how can I access my bill, can you send me a W9, etc? What is the best way to set up this flow/ user?  Do we need an additional workspace or can we achieve the above in our current workspace?

The test workspace is different from production and I want it to match up

Hi there, post13858 is labeled with ‘solved’ but it is not. Could you let me know if you are aware of the fact that I raised another question and that it will be a matter of time before you are able to follow up? Thanks, Fleur  

I have a custom action that fetches customer orders from our API (works fine). It stores the response data in a custom object called “order”. (Works fine). When I build a very simple custom bot to fetch the customer orders and present them with choices of orders to select, and to store their order selection, I can’t see anything in the “Save selection to...” button no matter what I do. It always opens a pop-up that says “To make a selected item accessible afterwards, link the Conversation to a Custom object” and gives a link to the conversation-data settings page.If anyone can tell me what I’m missing here, I would really appreciate it. I have a customer custom object for identifying the customer by email, but I’m ignoring that for now. I’ve created references from the “order” custom object to conversation, people, and my customer object. I’ve created reference attributes in conversation data to the “order” custom object. I think I’m just not getting something about the relationships.

All,I have setup Intercom with office hours for my different countries i have customer support staff in. Now i am looking at closing the chat for incoming conversations outside office hours. Is this possible to do, or do i have to do this manually by using the “Control inbound conversation volume” settings? It would be great if there was a parameter called “Office hours (TRUE/FALSE)” that could be used… Regards,Jens