Fin Product Area

Can we search for a chat with a specific date?

Hiya 👋 I’m Josh, a product designer here at Intercom. I was hoping to find out whether any of you are finding our existing conversation statuses (open/snoozed/closed) limiting in any way.  Are there enough statuses?  Do the current statuses not quite work the way you’d like them to?  Do these limitations affect your teammates or managers more?  What would make them more useful and why?  Any insight into how it affects your workflow would be amazing 🙇‍♂️ @Product Wishlist​ 

When sending an in-app message through the API, can I also send a push notification?

What options do we have to make our Articles URL address include https:// instead of http://?/p> We are wanting to improve the SEO for Article topics searched on an engine (ie Google) that will bring guests to our site.  Thanks for your help!

Intercom is connected to mydomain.com. I have multiple subdomain like subdomain1.mydomain.com.How to configure a message only to be show on that subdomain ?I have tried with a rule "Current url starts with subdomain1.mydomain.com", but i doesn't work.Is it possible ?

Our software company supports 3 different Products. We have a custom bot to initially ask what Product the customer is querying about that day, and then it kicks into resolution bot to try and provide answers before being passed to a human. The problem is, resolution bot doesn't know what they answered in the initial chat flow, so it can't customise. I can't see how to customise which answers are shown without asking which product they're querying about every time. I can't set up multiple resolution bots (which would be the most ideal in my brain). How do other companies do this? Can I get some ideas on how you try and automate basic customer support through intercom bots when you have multiple products you're supporting?

Hi, we use Intercom to send out support related notifications. We tag companies as being either UKI or US. I want to be able to pull a list of companies that do not have either of these tags (to ensure one of these tags is applied) but not sure how to do this if anybody has any suggestions please!

getting this error on android devices Attempt to invoke interface method 'com.facebook.react.bridge.ReadableMapKeySetIterator com.facebook.react.bridge.ReadableMap.keySetIterator()' on a null object reference Any help would be much appreciated  Platform : React Native Version : 0.69.8 Intercom Sdk version : 4.0.1

Hi everyone! We have the chat in two places: a logged area and some links in the Help Center.I want to add a custom bot only in the flow that is launched from Help Center, is it possible?

Please help! We need to break an image URL for an email that has deployed immediately. Can I break an image URL from the UI? I see the image lives on a google cloud server. We need to break that image URL asap.

We have a few rules in Intercom that assign based on Location (Country to be more specific). today we noticed multiple conversations (mostly reach outs via email) getting routed to the wrong queues since they were coming in with null for location (little map location symbol). We were hoping you could provide any insight as to why this would start happening today? Where can we start to get this fixed and ensure all reach outs (especially via email) include location data such as “country”?

My team is having trouble sending out SMS. It would fail with the error message “There was a problem starting this conversation, please try again.” Does anyone know the root-cause and fix? We’ve tried logging on and off, and this is happening more routinely. 

I want the chat to open when someone clicks on a button and image of the website. I know this is possible with a custom launcher but how can I add it to a Wordpress website?

I would like to be able to structure the helpcenter as the process. Hence i have a standard process. With high -level steps. Underneath these steps are detailed steps, underneath these steps manuals are provided 

Hello Intercom Community! The (relative) recent updates to team’s and teammates’ allow us workspace managers to set permissions very cleanly, and it is a great way to restrict certain teammates from accessing inboxes, customer data, or change settings. However, this is not the case for the menus ‘Outbound’, ‘Articles’ and ‘Operator’, where any one in the workspace can access these menus and apply changes to many of the things available there (live messages, bots, etc.).Is there any one to prevent any access at all to these pages? Just like with the menu ‘reports’, in which when one doesn’t have permissions to access it, they are prevented from even loading it altogether. Thank you 😊 

Want to send a mobile push notification “reminder” to users 30 days after they meet criteria

Hey all, We’re seeing a lot of personal email addresses coming in as leads via intercom. I wondered if there’s a way to do one of the following:​​​​​​Request/accept business email addresses​ only (blocking personal altogether) Route personal email addresses down a different conversation path (so we don’t apply lead attributes and assign to sales) Any other creative solution that prevents people with personal email addresses becoming leads via the messenger and custom bots becoming leadsBest wishes Tom

Hey guys, I’m trying to redirect Intercom articles to articles in another help center. How do I do that?

Hi, Is it possible to set up a wait time based on an attribute. More specifically, I have a device-connect date and I would like the next e-mail in my series to be triggered 90 days after this date. How can I achieve this?

Hi Everyone,We use Google Tag Manager to implement intercom, via Intercoms own tag template. I’m kinda confused how I should push an array of multiple companies to intercom via tag manager and our dataLayer.Could somebody elaborate on how to get this working? The issue i’m facing is that we don’t know howmany companies a user has on beforehand and the template only allows to send 1 variable to intercom. Or perhaps I’m wrong and there’s another way?Kind regards

I am deep diving into the last updates related to Intercom tickets.Indeed, I onboarded the call center team when the ‘Share ticket with customer’ option was present in its first version (see inage below). That way of opening a ticket and sharing it with customer was effective since the call center operator had only to fill the ticket type form, flag the sharing option and create it. Now, after creating a tk., the call center operator has to share it manually and create a linked conversation. Even if it sounds good to keep the tickets workflow and conversation workflow separated, the call center operator has to do three suqbsequent activities for one support request:opening the tk share it with the customer open a linked conversation which is expected to say something.As from our teams structure, the call center operator is only expected to open one request for part of the customer and then the rest of the conversation is in charge of another team.Therfore, how can I take advantage of s

For years we have been struggling with finding a smooth workflow with forgotten items (we are a taxi company). Our main problem is that Intercom doesn't let us connect to conversations easilyWe can't seem to collect information and automatically send it out to another user (from rider to driver) - we always have to be the intermediary between them creating a LOT of extra steps in the process. With tickets I thought this could make the situation easier but it seems like there isn't really an easy way to pull out the information and use it (for instance Forgotten item, description, driver name). It seems like we actually have to do it manually AND use it in the terribly organized menu on the right side. I tried with both tickets and custom attributes to fill out in the custom bot but nothing seems simple and it seems like we anyway have to manually forward the information via a message to the driver afterwards. (Also link the conversation via notes which seems so manual and u

Hi, I am creating a post and embedding a tour in it but it looks weird. How can I remove these highlighted unnecessary details from the post regarding the product tour? I just want a simple tour button which the users can click on. Currently, it the product appears as a separte feature for my users too.  

Almost all users that use our support site/messenger are coming through as leads. Is there a way to amend the qualification rules when categorizing leads vs users? It’s created a loop that I’m not able to figure out.

I am new to Intercom and am having difficulty scheduling emails to be sent to new clients. I wish to send an email to a customer after they have logged into our site for the first time. The email is currently sat as a draft in Outbound > Messages. The below shows the default rules/frequency and scheduling, but I don’t know what to change it to. I would also need the email frequency to be rolling, so that the email would send automatically to any future new sign ups.   Any suggestions or assistance would be great.