Fin Product Area

How can I ensure survey is not resent to users who have already responded? I m using a rule where it will sent everyday but I want to ensure it sent only to users who have not responded. 

The new view seriously really reduces the visibility of the things my team needs access to fastest.

Hi Everyone, if there are any possibilities to work with the Intercom Product Tour on Salesforce Lightning pages ?When I start it I have an error “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.”I have added the Intercom Messenger on my Salesforce home page and it is displayed correctly but it seems I am missing something, any help would be appreciated.Regards

we have a custom action that creates customer leads in Dynamics 365. I am trying to understand how long it takes from the moment a customer triggers the custom action to a successful response from the API endpoint we have created.  I also understand that there is some kind of hardcoded timeout for custom actions in Intercom - I need to know the following three things -  1) how do I access logs/reports in the intercom platform for specific custom actions? 2) how long is the hardcoded timeout limit for a custom action in Intercom? 3) where does intercom store metrics on timeout errors or other issues with custom actions? there is nothing in the help articles I can find about this.  I find that these questions to intercom take a few days to a week to get answers to, so asking here and via the intercom help chat in case anyone else has figured this out already.

Is it possible to return a user to a different re-useable bot (from which they came)? To give an example: (all re-useable bots) Bot A → Bot XBot B → Bot XBot C → Bot X Someone comes through Bot A and chooses an option which takes them to Bot X. Is it possible to give them an option to return to Bot A? Since other people can arrive at Bot X from Bots B and C, is there a way to tell which bot someone originally came from so if they want to return they can do that?

Hey, My self Meet Parmar work as Software developer.I need to apply custom css in intercom chatbot. I inspect chatbot and found class=”intercom-ruskli ” in that particular class need to apply css. also how to append custom css in chatbot.  

So, I've been on a bit of a journey over the past couple of months, trying to understand why some weird and whacky results were coming out of our different teams, specifically around Response Times and First Response Times.  TL; DR: We need to find a way to parse out the times for each regional team that accounts for their responsiveness within their assigned, core hours. Any ideas?  ---------------------------------------------------------------For those interested, the background is below: Our default Office Hours were set up to cover these times (in AEST):Monday 08:30-23:59Tuesday-Friday 00:00-23:59Saturday 00:00-11:00  In addition, each regional team (APAC, AMER, EMEA) also had local hours that covered roughly 09:00-17:00 Mon-Fri. However, when we took a deep dive into the data, we were seeing big outliers where the FRT and RT would be way off. Luckily a few of these were unique enough that we could filter and see that essentially, unless the contact came in outside of the defa

Got a problem that I would appreciate help with - it seems like Intercom is loading 'too fast', specifically for tooltips on my site. I can build a tooltip, but when I preview/test it, Intercom has already loaded and errors out, telling me the CSS selector doesn't exist, when the page on our site is still loading/rendering (our page takes about 1.5 seconds - 2 seconds to load on a search result heavy page). Then, after a few seconds, the page renders and the tooltips don't load. Intercom doesn't have a 'delay tooltips until page rendering complete' type function, and when I put it on an item in the navigation bar with static content, it works fine. This issue is mostly for dynamic content - search results, etc, where they would be much more useful In know if I was using Google Tag Manager, I can delay the loading of a tag, not sure what effect this would have if we tried it with Intercom? For some background, Intercom is loading directly from the code when

I would love the ability to record a voice memo or audio file and send it as a message in the Chat. My use case is send tailored, specific, longer form messages and replies to our users, and recording an audio message is not only faster but delivers a more tailored and personal experience to our users.

I need the bot to ask some questions before assigning a whatsapp conversation to a real agent.

What is the difference between using the teammate filter and the teammate currently assigned to, filter when creating a report?

Is it possible to enable AI Beta on our staging environment without triggering this to our Live environment APP? We’d like to test this out our staging environment first before going live with AI beta. 

I’m trying to find the Conversation ID inside the conversation details in the sidebar of the new Inbox. This information was nested under Conversation details, I don’t see this info anymore. Where is it now in the new Inbox or do I need to set it up to show the Conversation ID? Grabbing it from the browser tab URL bar is a hassle and prone to mistakes.  

Hi, i wonder if Intercom Push support custom push noti sound feature in current payload ( For iOS ).I couldn’t find in documentation, so I’m not sure it’s feasible or not.Let me share with the current Intercom push payload. Thank you. [AnyHashable("receiver"): intercom_sdk, AnyHashable("uri"): <null>, AnyHashable("intercom_push_type"): push_only, AnyHashable("aps"): {    alert =     {        body = "Have a nice day!";        title = "Hello";    };    sound = default;},  

Good day/night and so on, community)) Im using a few custom bots and bots are using their own queue for the dialogues. But my agents are still getting push notification about the bot actions. With what settings it can be avoid? I would like agents to receive messenger notification only if some actions are needed from them. Not each time when the bot is closing dialogues etc

Hi, I have survey set up with specific user criteria but I’d like to limit the appearance of the survey to 10% of the audience. Is that existing functionality?

Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?

We really want to style our help center overview page with Trending topics, etc. etc. You now only have 1 option and that is to show all the articles in a row. We really want to ad for example two rows next to each other. And then 1 row underneath that. So that our knowledge base is better arranged and looks nicer

How do you guys handle multi-tenancy? Our app is structure much like Intercom, where our urls are presented as https://app.brand.com/{tenantId}/path. I haven't been able to get tours working where they trigger by URL, since the URL is different depending on the tenant you are signed in to. I've tried using the Company website attribute as a dynamic URL prefix, but this hasn't worked.  The main reason I'm seeking to do this, is I'm setting up a checklist where the step is meant to Launch the product tour.  How does Intercom manage to get this working?

How are you able to run a report of conversation volume x Source URL? We are trying to understand what channels / pages our conversations come in from the most but cant seem to run a report as Source URL is not available. Any ideas?

Is it possible to connect 3rd party bots (our bots) to the messenger? With the possibility of "handing-off" the conversation to an Intercom agent at some point (and returning to the bot, after the agent finished)? Our company makes custom bots for customers. We offer our widget, but we have no customer service functionality.  It would be nice if the visitor can start conversing with our bot, preferably watched by an agent, and one point the chat would continue between the agent and the visitor. This could be initiated by either the bot or the agent (or maybe the visitor).  

To explain first. we have a B2B Saas application. Where our customers are companies that use our tool to publish content to the outside world. In order to get a good insight in potential issues we like to serve both our own customers (the companies) But also help the end-consumer with questions about buying something through our platform. So those are actually customers of our customers. How can I best differentiate these users from our actual customers? or maybe even connect those users to our customers. It seemed i don't have access to the user type attribute on a contact.

I'm setting up a survey to be used as our cancellation flow so that when someone clicks "cancel my plan" in their account the Intercom survey opens. In the intro screen, I first want to make them aware that they have alternatives to cancelling like pausing their plan. I have a link that says "Chat with someone now and I want that to open up the Messenger, ideally with a custom bot that I can set up that knows this is a cancellation request.

Basically when the messenger is closed and the user receives a message via the borderless frame I want to trigger a function.  Thanks