Fin Product Area

I need the bot to ask some questions before assigning a whatsapp conversation to a real agent.

What is the difference between using the teammate filter and the teammate currently assigned to, filter when creating a report?

Is it possible to enable AI Beta on our staging environment without triggering this to our Live environment APP? We’d like to test this out our staging environment first before going live with AI beta. 

I’m trying to find the Conversation ID inside the conversation details in the sidebar of the new Inbox. This information was nested under Conversation details, I don’t see this info anymore. Where is it now in the new Inbox or do I need to set it up to show the Conversation ID? Grabbing it from the browser tab URL bar is a hassle and prone to mistakes.  

Hi, i wonder if Intercom Push support custom push noti sound feature in current payload ( For iOS ).I couldn’t find in documentation, so I’m not sure it’s feasible or not.Let me share with the current Intercom push payload. Thank you. [AnyHashable("receiver"): intercom_sdk, AnyHashable("uri"): <null>, AnyHashable("intercom_push_type"): push_only, AnyHashable("aps"): {    alert =     {        body = "Have a nice day!";        title = "Hello";    };    sound = default;},  

Good day/night and so on, community)) Im using a few custom bots and bots are using their own queue for the dialogues. But my agents are still getting push notification about the bot actions. With what settings it can be avoid? I would like agents to receive messenger notification only if some actions are needed from them. Not each time when the bot is closing dialogues etc

Hi, I have survey set up with specific user criteria but I’d like to limit the appearance of the survey to 10% of the audience. Is that existing functionality?

Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?

We really want to style our help center overview page with Trending topics, etc. etc. You now only have 1 option and that is to show all the articles in a row. We really want to ad for example two rows next to each other. And then 1 row underneath that. So that our knowledge base is better arranged and looks nicer

How do you guys handle multi-tenancy? Our app is structure much like Intercom, where our urls are presented as https://app.brand.com/{tenantId}/path. I haven't been able to get tours working where they trigger by URL, since the URL is different depending on the tenant you are signed in to. I've tried using the Company website attribute as a dynamic URL prefix, but this hasn't worked.  The main reason I'm seeking to do this, is I'm setting up a checklist where the step is meant to Launch the product tour.  How does Intercom manage to get this working?

How are you able to run a report of conversation volume x Source URL? We are trying to understand what channels / pages our conversations come in from the most but cant seem to run a report as Source URL is not available. Any ideas?

Is it possible to connect 3rd party bots (our bots) to the messenger? With the possibility of "handing-off" the conversation to an Intercom agent at some point (and returning to the bot, after the agent finished)? Our company makes custom bots for customers. We offer our widget, but we have no customer service functionality.  It would be nice if the visitor can start conversing with our bot, preferably watched by an agent, and one point the chat would continue between the agent and the visitor. This could be initiated by either the bot or the agent (or maybe the visitor).  

To explain first. we have a B2B Saas application. Where our customers are companies that use our tool to publish content to the outside world. In order to get a good insight in potential issues we like to serve both our own customers (the companies) But also help the end-consumer with questions about buying something through our platform. So those are actually customers of our customers. How can I best differentiate these users from our actual customers? or maybe even connect those users to our customers. It seemed i don't have access to the user type attribute on a contact.

I'm setting up a survey to be used as our cancellation flow so that when someone clicks "cancel my plan" in their account the Intercom survey opens. In the intro screen, I first want to make them aware that they have alternatives to cancelling like pausing their plan. I have a link that says "Chat with someone now and I want that to open up the Messenger, ideally with a custom bot that I can set up that knows this is a cancellation request.

Basically when the messenger is closed and the user receives a message via the borderless frame I want to trigger a function.  Thanks

We offer a lot of different products, and clients can subscribe to just one of them, or all of them, or anything in between. Subscription data is an integral part of audience segregation for all of our support content. We get the information from our internal user database, which is synced with Intercom as people data.We've been having a custom bot asking what the user needs help for about 1.5 years now. I would like to improve this bot by asking which product they need help with - but only displaying the products which the user has actually subscribed to.I wanted to use custom objects for this, but I can't figure out how to connect my custom object to the existing people data we have - it only lets me create a new people data attribute, which is of no use to me. Any suggestions for this? If you have any other ideas on how I can display just the products they have access to as buttons in the custom bot, I'd love to hear that as well!

Hello. I would like Intercom to send an automated follow-up message once the customer evaluates the dialogue. For example, I would like to send a specific message and a link once the customer set 4-5 stars inside the dialogue

Hello, I've noticed that after the prospect submit a question via the chat with a good key word, the operator is able to automatically suggest a related article. However, if the same person asks a second question with good key words, the operator does not suggest a second article but says that"someone from the team will reply soon". Do you know why?

Hello , I need information :If I have a user who asks a question, a user from the team answers, but must trigger a bot (reusable bot) to collect a series of data, how do we launch this bot from inbox?

Hi! We just set up a new forwarded email address into Intercom. We would prefer not to send customer satisfaction to this mail group. Is that possible? I tried to look at the automations, but couldnt find a workaround. Thanks

 We have a few URLs from formerly published articles that are redirecting to the page not found.The problem is that Google is indexing these pages and they're effecting our SEO score. Is it possible to have this customized or changed so it doesn't throw a soft 404? Has anyone else encountered this? Is the solution to not have Google index the help center pages? 

Is there a way to handle a user that is the account owner of two or more companies?

When I edit a Live Post, I don't see the modification in my in-app Post. Why?

I've noticed that you cannot enable Home space in Messenger anymore for mobile platforms. It is only available for Web. Am I doing something wrong or has that feature been removed?