How does Intercom inform about new releases?

Question

So, wondering if Intercom has plans to be a bit better about giving a heads up before changing features of a service (for example, "Rules" for Visitor Auto Messages)

Eric Fitz · Accepted Answer

Hey @bookretreats​, it sounds like the introduction of this feature caused some problems for you. Could you me an example of how this might have caused issues for you?

Roy · Answer

Hi @bookretreats​, I don't get it, what's exactly changed in Visitor auto messages? &#129300;It's still available (Without any changes) in Outgoing  -> Chat -> CreateMaybe you accidentally clicked Inbox -> Automation -> Rules? These rules are created for Support assignment and not related to visitor auto-messages.Hope this reply will be hepful.

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