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So, wondering if Intercom has plans to be a bit better about giving a heads up before changing features of a service (for example, "Rules" for Visitor Auto Messages)

Hi @bookretreats​ , I don't get it, what's exactly changed in Visitor auto messages? 🤔

 

It's still available (Without any changes) in Outgoing -> Chat -> Create

rules-chat

 

Maybe you accidentally clicked Inbox -> Automation -> Rules? These rules are created for Support assignment and not related to visitor auto-messages.

assign rules

Hope this reply will be hepful.

Hey @bookretreats​, it sounds like the introduction of this feature caused some problems for you. Could you me an example of how this might have caused issues for you?

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