How does Intercom inform about new releases?

  • 13 September 2020
  • 2 replies
  • 1 view

So, wondering if Intercom has plans to be a bit better about giving a heads up before changing features of a service (for example, "Rules" for Visitor Auto Messages)


Best answer by Eric Fitz 14 September 2020, 12:36

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2 replies

Userlevel 1

Hi @bookretreats​ , I don't get it, what's exactly changed in Visitor auto messages? 🤔


It's still available (Without any changes) in Outgoing -> Chat -> Create



Maybe you accidentally clicked Inbox -> Automation -> Rules? These rules are created for Support assignment and not related to visitor auto-messages.

assign rules

Hope this reply will be hepful.

Userlevel 1

Hey @bookretreats​, it sounds like the introduction of this feature caused some problems for you. Could you me an example of how this might have caused issues for you?